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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business Trip Very accommodating and convenient. Glad that public transportation access was very close by.
Business response:
Hanna, thank you for choosing Extended Stay America during your business trip. We are glad you had a great time here and that you liked our excellent location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Not a right hotel for me Okay but the person at the front desk did not friendly n she gave me a room way a ke n I have to walk it’s was very difficult for me to walk for a long distance cause of my knees n my back. She did give me time to asked her about a close room so I would not have to walk far. So I would not come back to this motel anymore.Very cold atmosphere n not really friendly at all
Business response:
First of all, please accept our sincerest apologies for poor service you received from our front desk associates, and thank you for informing us of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Steve, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
A bit sketchy area of San Jose Not great service. 6 guests trying to check in at the same time. Hole in our bathroom door, looks like they were just repairing the locks on the door to our room too :/
Business response:
Connie, please accept our apologies that we failed to deliver the exceptional stay you deserved and regret the inconvenience it caused. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Decent hotel very close to airport The hotel itself is decent, but it is certainly not downtown. Even by train the downtown area is several stops down. Accessing the hotel lobby is a bit of a challenge as you must buzz in through a gate upon check in. Room was decent for the price, but could have used a coffee maker and the hotel needs an ice machine. Airport was very close-by, and is technically walkable with a bit of courage and gusto! Not many restaurants and such around for anything on the weekend.
Business response:
Joe, thank you for posting a review of your stay. We’re happy to know our proximity to the airport was convenient for you and that you found us to be at a fair price. We’re sorry for the inconvenience you experienced at the time of check-in. We do not have the ice machine in our hotel as every room is equipped with a full-size refrigerator which has ice trays for the convenience of our guests. We hope you will consider a return visit so we can make a much better impression. Sincerely, Hotel Management
Okay for business trip Parking was an ease, location has easy access to freeways, although breakfast was non- existence (only coffee, packaged oatmeal and bars), denny’s Is nearby. WiFi was almost non-working, cell signal was bad too. Staff is friendly and it is relatively acceptable for a short stay.
Business response:
Thank you for your candid review. We’re glad to know you were pleased with the service provided by our staff and that our location was ideal for you. However, we’re sorry for the inconveniences you experienced during your stay and for failing to meet your expectation regarding our grab-and-go breakfast. We ensure you that we will share your feedback with our Brand Leaders to let them know our guests’ desires so that they can use it while the implementation of the future breakfast offerings. Hopefully, we will have the opport... read more
Lots of stores and and restaurants around. The hotel it's self was really nice, the employees were great and super nice. Breakfast was pretty good. You get to make your own waffles , just wish there was more fruit options. The room it self was very nice, comfortable . Everything was east to find. I will definitely stay there again.
Business response:
Autumn, thank you for staying with us, and for your wonderful feedback. We are thrilled that you loved our terrific location as well as our friendly service. It's encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Thanks again for choosing Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
As expected
Business response:
Thank you for your four-star review. We are delighted we met almost all of your expectations and you had a great time at Extended Stay America. It was a pleasure hosting you, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 4.2 star rating with 1,340 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.