This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the worst. The staff was friendly and helpful and I love the amenities. The only problem was the dog owners who neglected to clean up the droppings from the grass areas. It would get stepped on and trekked onto the pathways. I also killed a few roaches in my room despite my efforts to keep food out of the area.
Business response:
Thank you for being our guest. We are pleased you liked our associates and enjoyed our hotel amenities, but we are sorry for the problems you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope to have another opportunity to welcome you back so that we can provide you with a much better experience. Sincerely, Hotel Management
Nice quiet stay Was a nice quiet evening and very quiet nights. The crowd was good too
Business response:
Paul, we are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management
The shower tub was not draining correctly. By the time my shower was done I was standing in ankle deep water. Also the bathroom sink was no draining correctly. Water filled the sink and i was not able to brush my teeth and shave. I had to wait for it to drain befor doing these things.
Business response:
Thank you for your review. We are sorry for the issues you encountered with your bathroom. Your feedback will be shared with our maintenance team for review and action. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Nice customer service was number one polite reception good service clean
Business response:
Thank you for staying at the Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure hosting you, and we hope to do so again the next time you are in the area. Sincerely, Hotel Management
I love the clean white towels and the comfort of the bed.
Business response:
Thank you for your excellent review of Extended Stay America. We are delighted to know how much you enjoyed our well-kept and comfortable rooms. We appreciate your business and hope to see you again on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,328 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.