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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
WIll definitely return Comfortable and clean room..needed some minor updates..Woman at front counter was very pleasant and helpful..Several nearby fast food places to get a quick bite to eat. Neighborhood was not bad..read some previous reviews and was skepticsl but will definitely stay here again..
Business response:
Cynthia, thank you for being our guest at Extended Stay America. We are glad you loved our well-kept rooms and our convenient location close to restaurants. Hospitality is what we do best, and we thank you for acknowledging our front desk associate's efforts. We will share your compliments with her. We look forward to welcoming you back soon. Sincerely, Hotel Management
Hallways were messy. Loved that it was dog friendly but the spots for them to go potty smelled and were littered with poop. Hotel was a bit outdated. If you’re looking for a cheap place you’ve found it, but if you’re looking for cleanliness and comfort look somewhere else.
Business response:
Bri, thank you for your feedback. Our first preference is to ensure a spotless accommodations for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our housekeeping team in an effort to improve our diligence moving forward. We hope you will consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Not the worst. The staff was friendly and helpful and I love the amenities. The only problem was the dog owners who neglected to clean up the droppings from the grass areas. It would get stepped on and trekked onto the pathways. I also killed a few roaches in my room despite my efforts to keep food out of the area.
Business response:
Thank you for being our guest. We are pleased you liked our associates and enjoyed our hotel amenities, but we are sorry for the problems you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope to have another opportunity to welcome you back so that we can provide you with a much better experience. Sincerely, Hotel Management
Nice quiet stay Was a nice quiet evening and very quiet nights. The crowd was good too
Business response:
Paul, we are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management
The shower tub was not draining correctly. By the time my shower was done I was standing in ankle deep water. Also the bathroom sink was no draining correctly. Water filled the sink and i was not able to brush my teeth and shave. I had to wait for it to drain befor doing these things.
Business response:
Thank you for your review. We are sorry for the issues you encountered with your bathroom. Your feedback will be shared with our maintenance team for review and action. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,391 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.