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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's always noisy no security. But the rooms and rooms are great
Business response:
Thank you for choosing Extended Stay America. We are glad to know you liked your well-appointed suite and had a pleasant stay with us. However, we are sorry for the noise issue you experienced. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
I was worried when I read the reviews for this hotel, but I wanted something inexpensive so I went ahead and booked. I was very surprised how nice it was. I'm not sure if I got lucky or what, but I don't understand all the bad reviews. The room smelled okay, it was very clean, plenty of amenities, the bed was very comfortable. Overall, an excellent experience, especially for the price. I didn't try the breakfast, but I heard it was very small. At any rate, I would certainly return.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and enjoyed your clean and comfortable accommodations. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Bad Business GROSS!!! My room spelled horrible and I couldn't switch or get the smell to air out. Won't stay there again.
Business response:
Jessica, we apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
Pros and cons Thrre are two locations next to each other and as soon as I went in and told them which location I was checking in for the told me they were having issues checking people at that location and nobody can get a room until further notice and they can’t do anything else but advice me to call who I booked it with and figure out another stay/resolve the issue on my own. I called the number with whom I booked with, they were friendly and fast and let me know there’s no issues and I can go check in with no problem, I w... read more
Business response:
Thank you for the feedback. We are sorry for the issue you experienced at the time of check-in and check-out. We regret the inconvenience it caused. Your concerns have been shared with our front desk team and we are redoubling our efforts to make sure that this does not happen again. While we will work on improving in the areas that you mentioned, it was nice to read your comments about what we did right during your visit. On a positive note, we are glad to read you liked the cleanliness of your room and the comfort of our b... read more
Broken bathroom sink, no breakfast/utensils kitche The room they gave us had a choked bathroom sink. We were asked to use the kitchen sink and the one in the bathroom was out of order. Will rate it as a 2 star place because they did not make sure the room was in good condition before renting it out.
Business response:
Amber, thank you for the review of your stay. We are sorry for the maintenance issues with the sink in your bathroom and regret the inconvenience it caused. We also apologize this was not handled correctly and are taking measures to ensure the complete satisfaction of our valued guests going forward. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 4.1 star rating with 1,093 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.