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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleased Pet Owner I was happy with our stay. It is advertised as pet friendly and most definitely follows through on that. The provided room was all hardwood floors so even if our pup had an accident, it would be an easy clean up. We had a full sized refrigerator, a two burner stove and a microwave in a nice kitchenette with a sink.
Business response:
Pamela, thank you for your recent stay at Extended Stay America and for bringing along your furry friend. Pets are always welcome at our hotel, so we are thrilled you and your pet enjoyed your stay with us. It is also great to hear you liked having a fully equipped kitchen. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Nothing is unique all are same , we spent to nights on the place no cleaning staffs, on the rooms , same blankets , same again and again So the location is ok but nothing special ,
Business response:
Thank you for the review of your stay. We apologize that our housekeeping policy was not communicated to you at the time of check-in. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We understand your frustration and regret the inconvenience it caused. We hope you will visit us again when you are in the area. Sincerely, Hotel Management
WIll definitely return Comfortable and clean room..needed some minor updates..Woman at front counter was very pleasant and helpful..Several nearby fast food places to get a quick bite to eat. Neighborhood was not bad..read some previous reviews and was skepticsl but will definitely stay here again..
Business response:
Cynthia, thank you for being our guest at Extended Stay America. We are glad you loved our well-kept rooms and our convenient location close to restaurants. Hospitality is what we do best, and we thank you for acknowledging our front desk associate's efforts. We will share your compliments with her. We look forward to welcoming you back soon. Sincerely, Hotel Management
Hallways were messy. Loved that it was dog friendly but the spots for them to go potty smelled and were littered with poop. Hotel was a bit outdated. If you’re looking for a cheap place you’ve found it, but if you’re looking for cleanliness and comfort look somewhere else.
Business response:
Bri, thank you for your feedback. Our first preference is to ensure a spotless accommodations for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our housekeeping team in an effort to improve our diligence moving forward. We hope you will consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,328 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.