This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jose, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Okay experience if you do not mind noise I asked for a room way in the back for a reason... to rest. I don't think the lady at the front desk realized that she put me right across from the stairs exit. All dah/evening I heard the door slamming, which i could have changed rooms. What I could not control was the level of noise. Lots of kids... i think it's because families were living there due to guests being able to book rooms for 30days. If you want quiet/rest just pay the extra $10-$20 and book the extended stay directly n... read more
Business response:
Thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry for the noise issues you encountered. We wish we had the opportunity to address the problem while you were here. We hope to welcome you back so that we can accommodate you in the room of your choice and provide you with a better experience. Sincerely, Hotel Management
Also have to rewipe the cards because if you have the cards by your phone or anything electronics the card will not work.
Business response:
Angela, thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay. However, we regret the inconvenience you had with the key card. We value your concerns and hope to see you again soon. Sincerely, Hotel Management
Pleased Pet Owner I was happy with our stay. It is advertised as pet friendly and most definitely follows through on that. The provided room was all hardwood floors so even if our pup had an accident, it would be an easy clean up. We had a full sized refrigerator, a two burner stove and a microwave in a nice kitchenette with a sink.
Business response:
Pamela, thank you for your recent stay at Extended Stay America and for bringing along your furry friend. Pets are always welcome at our hotel, so we are thrilled you and your pet enjoyed your stay with us. It is also great to hear you liked having a fully equipped kitchen. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Nothing is unique all are same , we spent to nights on the place no cleaning staffs, on the rooms , same blankets , same again and again So the location is ok but nothing special ,
Business response:
Thank you for the review of your stay. We apologize that our housekeeping policy was not communicated to you at the time of check-in. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We understand your frustration and regret the inconvenience it caused. We hope you will visit us again when you are in the area. Sincerely, Hotel Management
The place has an overwhelming feel of dirtiness, it's not dirty just feels it because of the choice décor, dark brown carpets, light brown walls (think a room painted magnolia, that several very heavy smokers have been smoking in 5 years plus, that what the walls look like), just feels bank and dingy. The walls are paper thin, you can hear everything from adjoining rooms. The Staff are loud, and whilst everything is ended with a please, thank you or Your Welcome, it all feels false. Whilst the rooms all have mini-kitchens, y... read more
Business response:
Thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,391 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.