This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing is unique all are same , we spent to nights on the place no cleaning staffs, on the rooms , same blankets , same again and again So the location is ok but nothing special ,
Business response:
Thank you for the review of your stay. We apologize that our housekeeping policy was not communicated to you at the time of check-in. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We understand your frustration and regret the inconvenience it caused. We hope you will visit us again when you are in the area. Sincerely, Hotel Management
WIll definitely return Comfortable and clean room..needed some minor updates..Woman at front counter was very pleasant and helpful..Several nearby fast food places to get a quick bite to eat. Neighborhood was not bad..read some previous reviews and was skepticsl but will definitely stay here again..
Business response:
Cynthia, thank you for being our guest at Extended Stay America. We are glad you loved our well-kept rooms and our convenient location close to restaurants. Hospitality is what we do best, and we thank you for acknowledging our front desk associate's efforts. We will share your compliments with her. We look forward to welcoming you back soon. Sincerely, Hotel Management
Hallways were messy. Loved that it was dog friendly but the spots for them to go potty smelled and were littered with poop. Hotel was a bit outdated. If you’re looking for a cheap place you’ve found it, but if you’re looking for cleanliness and comfort look somewhere else.
Business response:
Bri, thank you for your feedback. Our first preference is to ensure a spotless accommodations for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our housekeeping team in an effort to improve our diligence moving forward. We hope you will consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Not the worst. The staff was friendly and helpful and I love the amenities. The only problem was the dog owners who neglected to clean up the droppings from the grass areas. It would get stepped on and trekked onto the pathways. I also killed a few roaches in my room despite my efforts to keep food out of the area.
Business response:
Thank you for being our guest. We are pleased you liked our associates and enjoyed our hotel amenities, but we are sorry for the problems you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope to have another opportunity to welcome you back so that we can provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 4.1 star rating with 1,120 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.