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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The cigarette smell was extremely strong in the room, especially the bathroom. The bathtub was also very dirty. No toilet paper holder as well
Business response:
Dear Guest, Thank you for sharing your feedback. It is concerning to hear that your room did not meet expectations, particularly regarding odors and cleanliness. We understand how uncomfortable such conditions can be and sincerely regret the inconvenience they caused during your stay. Your observations about the bathroom and missing fixtures are appreciated, as they highlight areas that impact guest comfort. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so w... read more
the room was dirty the sheets were dirty looked like they had blood spots on them. something was leaking water on the. the shower did not drain, they didn't clean my room I called the front desk they were rude when I asked them why my room was not cleaned he said he would have them clean it in the morning so I asked for towels and he told me if I wanted them come down and get them this is the worst hotel I have ever stayed at lots of shady people hanging around the outside and there were people sitting outside in their cars ... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We truly regret to hear that your stay did not meet expectations. Guest safety, comfort, and cleanliness are always priorities for our team, and we take all feedback seriously. Your comments have been shared appropriately for internal review, and we appreciate you bringing these matters to our attention. We wish you well in your future travels. Sincerely, Hotel Management
Room needed more cleaning and breakfast was just coffee and danish
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. It’s disappointing to learn that aspects of your visit did not entirely meet expectations, particularly regarding the overall upkeep and morning offerings. Your experience is important to us, and we’ll take your comments into careful consideration as we look for ways to enhance future stays. We hope you’ll give us another opportunity to provide a more comfortable and enjoyable visit. Sincerely, Hotel Management
Business response:
Dear Adolfo, Thank you for choosing our hotel for your recent stay. On behalf of our team, we sincerely apologize for not meeting your expectations. We strive to provide every guest with a flawless experience, and we regret that we fell short during your visit. We hope you will consider staying with us again so we can provide the superior hospitality you deserve. Sincerely, Hotel Management
Room had a bad odor, front desk give me odor spray and I went to the store to get air freshener. I did not stay the last day.
Business response:
Dear Greg, Thank you for taking the time to share your feedback. We regret that your stay did not meet your expectations and that the condition of the room impacted your comfort. Providing a pleasant and welcoming environment for our guests is important to us, and your comments will be shared with our team for review. We appreciate your input and hope you’ll consider giving us another opportunity to deliver a better experience. Sincerely, Hotel Management
They gave me the last room available which never received housekeeping. The messy bed was full of hair and leaves. Bathroom had dirty towels and wash cloths scattered. They did give me a full refund…
Business response:
Dear Anthony, Thank you for sharing your feedback. We sincerely apologize that your accommodations did not meet the standards you expected. It is disappointing that the room and linens were not prepared before your arrival, and we regret the inconvenience this caused. Your observations have been shared with our housekeeping team to help prevent such situations in the future. While we are glad the matter was resolved at the property, we understand the disruption this caused and appreciate the opportunity to learn from your ex... read more
Pros: functioning a/c, basically clean, friendly staff Cons: tv didn’t work, hallway carpet had a very heavy old/musty/dirty smell, moldy bathroom ceiling, faint smoker smell in room, stained towels Overall, would not stay again
Business response:
Dear Denise, Thank you for your recent stay and your feedback. We are sorry to hear we did not deliver the fresh and clean suite we are known for during your stay. We are very passionate about providing our guests with clean, functioning accommodations; therefore, we genuinely regret not meeting these expectations. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. That said, we are glad to hear that the air conditioning worked properly and that you enjoyed the ser... read more
It was not a good experience. It’s basically a transient hotel, with a very sketchy clientele…some a little scary, with dogs in the halls (they allow pets). The floors are filthy in the public spaces; rooms are old…no amenities of any kind; only one plastic glass; the kitchen had nothing; it was sad. There was a full laundry (part of the reason I booked the hotel) to handle a large amount of laundry from a cruise that ended a couple of days before. We were going to Monterey the next morning and wanted to get it done before w... read more
Did not feel safe
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,361 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.