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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had a bad odor, front desk give me odor spray and I went to the store to get air freshener. I did not stay the last day.
Business response:
Dear Greg, Thank you for taking the time to share your feedback. We regret that your stay did not meet your expectations and that the condition of the room impacted your comfort. Providing a pleasant and welcoming environment for our guests is important to us, and your comments will be shared with our team for review. We appreciate your input and hope you’ll consider giving us another opportunity to deliver a better experience. Sincerely, Hotel Management
They gave me the last room available which never received housekeeping. The messy bed was full of hair and leaves. Bathroom had dirty towels and wash cloths scattered. They did give me a full refund…
Business response:
Dear Anthony, Thank you for sharing your feedback. We sincerely apologize that your accommodations did not meet the standards you expected. It is disappointing that the room and linens were not prepared before your arrival, and we regret the inconvenience this caused. Your observations have been shared with our housekeeping team to help prevent such situations in the future. While we are glad the matter was resolved at the property, we understand the disruption this caused and appreciate the opportunity to learn from your ex... read more
Pros: functioning a/c, basically clean, friendly staff Cons: tv didn’t work, hallway carpet had a very heavy old/musty/dirty smell, moldy bathroom ceiling, faint smoker smell in room, stained towels Overall, would not stay again
Business response:
Dear Denise, Thank you for your recent stay and your feedback. We are sorry to hear we did not deliver the fresh and clean suite we are known for during your stay. We are very passionate about providing our guests with clean, functioning accommodations; therefore, we genuinely regret not meeting these expectations. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. That said, we are glad to hear that the air conditioning worked properly and that you enjoyed the ser... read more
It was not a good experience. It’s basically a transient hotel, with a very sketchy clientele…some a little scary, with dogs in the halls (they allow pets). The floors are filthy in the public spaces; rooms are old…no amenities of any kind; only one plastic glass; the kitchen had nothing; it was sad. There was a full laundry (part of the reason I booked the hotel) to handle a large amount of laundry from a cruise that ended a couple of days before. We were going to Monterey the next morning and wanted to get it done before w... read more
Did not feel safe
Our first morning there, Mr daughter spotted roaches crawling nest the bathroom door. E were able to move rooms, which we did that morning. After running errands all day, we come back to the room for the first time to see very tiny roaches in the bathroom in our second room. I didn’t feel like moving dinner I’m pregnant and figured it must be a building thing.
Business response:
Dear Daniel, We are truly sorry for the unacceptable conditions you encountered during your stay. The issues you described are far below the standards we aim to uphold. We understand how frustrating it must have been to arrive at a room that was not properly prepared, and we deeply regret the inconvenience and discomfort this caused. We are urgently reviewing our housekeeping, pest control, and front desk protocols to ensure that no guest ever faces such conditions again. Please allow us another chance to serve you better in... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,453 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.