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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very run-down and the rooms seemed stripped bare. I didn't even have a shower curtain when i got there. Guests have to ask at the front desk for everything. My neighbors had a party next door and were very loud. The mattress was so old that it sloped drastically to one side. "Breakfast" is a joke. I woke really early, left, and grabbed a bite at the Starbucks across the street.
Business response:
Dear Dawnette, We’re sorry your stay left you feeling disappointed. Your comments highlight several areas that need greater attention, and we appreciate you taking the time to share them. The condition of the room, mattress, and missing essentials will be shared with our team to ensure follow-through on room readiness and guest comfort. Certain amenities, including toiletries, are available at the front desk to maintain standards of cleanliness and freshness. Your feedback is much appreciated, and we hope you will give us an... read more
This hotel decided to rerent booked rooms because a Metallica concert nearby provided higher paying clients. Along with every other client who checked in after 10:30 pm, often after long flights or drives (10h drive for us), we arrived at the hotel to find that we needed other accommodations (in a booked out town).
Business response:
Dear Thomas, Thank you for bringing this to our attention. We understand how disappointing it must have been to arrive after a long journey only to find your reservation could not be honored. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation, especially when alternative accommodations are limited. Your feedback has been noted and will be reviewed internally to ensure better handling of high-demand events and guest commitments. While this experience left you unsatisfi... read more
Walls are paper thin. TV remote missing.
Business response:
Dear Christopher, We're sorry your experience was affected by noise and the missing remote. A restful environment and functional amenities are essential, and we regret that these aspects disrupted your stay. Your comments have been shared with our team to help us improve response times and overall comfort for future guests. We appreciate the opportunity to host you. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Poor representation of the Extended Stay brand This is a very poor example of the Extended Stay brand. I was very disappointed. The stove did not work, there were no amenities in the room. If you wanted dishes or a coffeepot you had to go to the front desk to get them. The stairs smelled like urine and the hallways reeked of garbage. It was literally a single step up from a no-tell motel
Business response:
Dear Kitten, We're sorry your experience did not reflect the standards you expected from the brand. The condition of the property and the lack of in-room amenities you described are concerning. While we keep kitchen items and supplies at the front desk to ensure cleanliness for each guest, we understand that this can cause inconvenience. Your comments will be shared with our team for review and action. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedba... read more
Very Dirty Lobby and rooms
Business response:
Dear Javad, Thank you for bringing your concerns to our attention. We sincerely apologize for the state of cleanliness you experienced, as this does not meet the standards we strive to uphold. Your feedback has been promptly shared with our team to ensure immediate action is taken. Providing a comfortable and welcoming environment is our highest priority, and we regret that we fell short during your visit. We hope you will consider giving us another opportunity to deliver a far better experience in the future. Sincerely, Hot... read more
cockroachs in the room
Business response:
Dear Treymane, We are sorry to learn that we did not meet your expectations during your stay. Our goal is to provide our guests with a clean and satisfactory environment; however, we regret that this was not your experience. We take your concerns very seriously and have alerted our housekeeping and pest control teams to investigate and ensure that necessary steps are taken to prevent this from happening again. We apologize for any inconvenience or discomfort this has caused and would appreciate another opportunity to make th... read more
Run down Motel 6...
Business response:
Dear Guest, We’re sorry your experience did not meet expectations. While we strive to provide a comfortable and welcoming environment, it’s clear that we fell short during your visit. Your feedback is important, and we will be reviewing it carefully to identify areas for improvement. Thank you for sharing your thoughts. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can provide you with the exceptional hospitality you deserve. Sincerely, Hotel Managemen... read more
Filthy, Old, Smelly and Infested I can easily say that this was the worse hotel experience I’ve ever had! Check in took forever, we were told that they wouldn’t have a double room ready for another 45 minutes to an hour (we checked in a little after 3:30 pm). The”lobby” was full of boxes and appliances that were still in their packages, the hallway smelled dingy and dirty. When we got into the room we immediately regretted booking here! Everything there was old, dirty and damaged. The bathroom sink was full of dirty water th... read more
Business response:
Dear Guest, We sincerely apologize for the numerous issues you encountered during your stay and understand how disappointing this experience must have been, especially when traveling with your family. We regret the delays at check-in and the condition of the room, which fell far below expectations. Please know your concerns are taken seriously, and we are actively working to address these challenges and improve our facilities and services. Your feedback is invaluable in guiding these efforts. We hope you might consider givin... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,361 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.