Extended Stay America - San Jose - Edenvale - North

Business response:

Dear Sean, Thank you for your feedback. We sincerely apologize for any inconvenience you encountered during your stay. We strive to maintain the highest standards of cleanliness and will ensure your concern is addressed appropriately. We hope to have the opportunity to provide you with a better experience in the future and appreciate your understanding.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. Providing a clean and bug-free environment has always been our motto. However, we are sorry to hear about the issues with your bathroom's upkeep and cleanliness. We take these remarks seriously and ensure they are addressed appropriately by our housekeeping and pest control team. Our staff genuinely cares about providing an enjoyable stay to all our guests, and we regret your incident, which does not reflect our usual service. Apart from this, we hope you had an enjoyable time and wil... read more

Business response:

Dear Alejandro, Thank you for being our guest and for taking the time to give us your feedback. We apologize that you were dissatisfied with our housekeeping services. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever we can to make the most of your stay. If there was any miscommunication about our services during check-in, please accept our apologies. Your feedback has already been shared with our staff, and we would lov... read more

Business response:

Dear Randi, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee that there are no future issues. We are very grateful for your patience and have instructed our team to double-check the room before delivering it to the guest. ... read more

Business response:

Dear Boaz, The situation you described regarding the noise disturbances you experienced is very disappointing. We are very sorry you could not have a quiet and relaxing stay. When made aware of these situations, our staff is trained to have appropriate conversations with our guests to resolve such issues. Please know that for a future visit, our front desk is always available to help make the most of your stay. Thank you for your feedback. We hope this did not overshadow your overall stay and that the rest of your visit was ... read more