This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our first morning there, Mr daughter spotted roaches crawling nest the bathroom door. E were able to move rooms, which we did that morning. After running errands all day, we come back to the room for the first time to see very tiny roaches in the bathroom in our second room. I didn’t feel like moving dinner I’m pregnant and figured it must be a building thing.
Business response:
Dear Daniel, We are truly sorry for the unacceptable conditions you encountered during your stay. The issues you described are far below the standards we aim to uphold. We understand how frustrating it must have been to arrive at a room that was not properly prepared, and we deeply regret the inconvenience and discomfort this caused. We are urgently reviewing our housekeeping, pest control, and front desk protocols to ensure that no guest ever faces such conditions again. Please allow us another chance to serve you better in... read more
Horrible Experience I would not stay here ever again. No chair for desk. The stove heating plates were disassembled when we arrived. The sofa was broken and unusable. Stains on the ceiling. I called the front desk 4 or 5 times before I was able to speak to a human being and ask for more pillows.
Business response:
Dear Eddie, We're sorry that your stay was marred by multiple concerns, including missing amenities and poor communication. The lack of attention to room condition and difficulty reaching assistance is not the standard we aim to provide. Your comments have been shared with the appropriate departments to ensure these matters are corrected and handled more efficiently moving forward. We regret that your visit left such a poor impression and appreciate the opportunity to address it. Please accept our apologies, and we hope you ... read more
My room had dead roaches and dead spiders the elevator had a stank trash bag that was left for an hour in there someone opened my door around 230 if I didn't have my latch they would been able to come in the person didn't say housekeeping or anything
Business response:
Dear Henry, We're very sorry for the condition of your room and the unsettling experience you had during your stay. The experience you described falls far below the standard of care and attention we strive to provide. Our team has been made aware of this issue, and we are addressing it with both housekeeping and security to ensure corrective action is taken. Your comfort and peace of mind are important to us, and we appreciate the opportunity to improve. We hope to have another opportunity to welcome you back and provide you... read more
Never again I would never stay here again Room was dirty. Gum on floor. It says there is free breakfast there was literally 1 granola bar out Smelt like cigarettes. And the whole 2nd floor smelt like trash.
Business response:
Dear Raquel, We're sorry your experience did not meet expectations. A room that is not thoroughly prepared and an unpleasant atmosphere in shared spaces are not the standards we aim to uphold. Your comments have been shared with our team so we can address these concerns more effectively. While we do offer a light grab-and-go breakfast, we understand that this may not have been clearly communicated. We appreciate your feedback and will use it to guide improvements. We do hope you will stay with us another time so we can provi... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,361 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.