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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The elevator has been out of service for over a month now, all the washers and dryers are out of service so you cant do launrdry here... they dont even put out a variety of the listed things they are "supposed" to have available for breakfast... hayyyyy
Business response:
Dear Guest, Thank you for taking the time to share your observations. We regret that aspects of your stay did not fully meet your expectations, as providing a comfortable and convenient experience for our guests is always a priority. Your feedback is valuable and will help guide ongoing improvements to ensure services and amenities better support guest needs. We appreciate your comments and the opportunity to understand where enhancements are needed. We hope you might consider returning in the future, allowing us the chance ... read more
Room was not too clean there was cockroaches no coffee, no ice machine elevator broken no cups for the hot chocolate no bowl for the oatmeal the staff on the other hand was very friendly
Business response:
Dear Guest, Thank you for being our guest. We are very sorry that your stay was affected by issues with room cleanliness and the availability of certain amenities, and we understand your disappointment. We are glad to hear that our team made a positive impression with their friendliness. Your comments have been shared with our staff to help ensure a more comfortable and welcoming experience for future guests. We appreciate you bringing these matters to our attention and hope you will consider giving us another opportunity to... read more
One of the most uncomfortable stays I've ever had. Stay at your own risk.
Business response:
Dear Guest, Thank you for sharing your impressions with us. It is truly disappointing to learn that your visit fell well short of expectations, and we sincerely apologize for the difficulties you encountered. Providing a pleasant and secure environment is a priority, and it is clear we did not achieve that in this instance. Your comments have been shared with the appropriate team for immediate review so we may address the concerns raised. We would appreciate the opportunityto restore your confidence. Thank you again for prov... read more
Disgusting. We felt icky just being there. The room was dirty, there was garbage piled just a few doors down from our room, there was a pile of bloody napkins in the elevator. No cookware, flatware or dishes in the room. We did not stay. Immediately left and went elsewhere. No refund Gross! Avoid!
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
The cigarette smell was extremely strong in the room, especially the bathroom. The bathtub was also very dirty. No toilet paper holder as well
Business response:
Dear Guest, Thank you for sharing your feedback. It is concerning to hear that your room did not meet expectations, particularly regarding odors and cleanliness. We understand how uncomfortable such conditions can be and sincerely regret the inconvenience they caused during your stay. Your observations about the bathroom and missing fixtures are appreciated, as they highlight areas that impact guest comfort. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so w... read more
the room was dirty the sheets were dirty looked like they had blood spots on them. something was leaking water on the. the shower did not drain, they didn't clean my room I called the front desk they were rude when I asked them why my room was not cleaned he said he would have them clean it in the morning so I asked for towels and he told me if I wanted them come down and get them this is the worst hotel I have ever stayed at lots of shady people hanging around the outside and there were people sitting outside in their cars ... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We truly regret to hear that your stay did not meet expectations. Guest safety, comfort, and cleanliness are always priorities for our team, and we take all feedback seriously. Your comments have been shared appropriately for internal review, and we appreciate you bringing these matters to our attention. We wish you well in your future travels. Sincerely, Hotel Management
Room needed more cleaning and breakfast was just coffee and danish
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. It’s disappointing to learn that aspects of your visit did not entirely meet expectations, particularly regarding the overall upkeep and morning offerings. Your experience is important to us, and we’ll take your comments into careful consideration as we look for ways to enhance future stays. We hope you’ll give us another opportunity to provide a more comfortable and enjoyable visit. Sincerely, Hotel Management
Business response:
Dear Adolfo, Thank you for choosing our hotel for your recent stay. On behalf of our team, we sincerely apologize for not meeting your expectations. We strive to provide every guest with a flawless experience, and we regret that we fell short during your visit. We hope you will consider staying with us again so we can provide the superior hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,453 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.