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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Experience I would not stay here ever again. No chair for desk. The stove heating plates were disassembled when we arrived. The sofa was broken and unusable. Stains on the ceiling. I called the front desk 4 or 5 times before I was able to speak to a human being and ask for more pillows.
Business response:
Dear Eddie, We're sorry that your stay was marred by multiple concerns, including missing amenities and poor communication. The lack of attention to room condition and difficulty reaching assistance is not the standard we aim to provide. Your comments have been shared with the appropriate departments to ensure these matters are corrected and handled more efficiently moving forward. We regret that your visit left such a poor impression and appreciate the opportunity to address it. Please accept our apologies, and we hope you ... read more
My room had dead roaches and dead spiders the elevator had a stank trash bag that was left for an hour in there someone opened my door around 230 if I didn't have my latch they would been able to come in the person didn't say housekeeping or anything
Business response:
Dear Henry, We're very sorry for the condition of your room and the unsettling experience you had during your stay. The experience you described falls far below the standard of care and attention we strive to provide. Our team has been made aware of this issue, and we are addressing it with both housekeeping and security to ensure corrective action is taken. Your comfort and peace of mind are important to us, and we appreciate the opportunity to improve. We hope to have another opportunity to welcome you back and provide you... read more
Never again I would never stay here again Room was dirty. Gum on floor. It says there is free breakfast there was literally 1 granola bar out Smelt like cigarettes. And the whole 2nd floor smelt like trash.
Business response:
Dear Raquel, We're sorry your experience did not meet expectations. A room that is not thoroughly prepared and an unpleasant atmosphere in shared spaces are not the standards we aim to uphold. Your comments have been shared with our team so we can address these concerns more effectively. While we do offer a light grab-and-go breakfast, we understand that this may not have been clearly communicated. We appreciate your feedback and will use it to guide improvements. We do hope you will stay with us another time so we can provi... read more
It was very run-down and the rooms seemed stripped bare. I didn't even have a shower curtain when i got there. Guests have to ask at the front desk for everything. My neighbors had a party next door and were very loud. The mattress was so old that it sloped drastically to one side. "Breakfast" is a joke. I woke really early, left, and grabbed a bite at the Starbucks across the street.
Business response:
Dear Dawnette, We’re sorry your stay left you feeling disappointed. Your comments highlight several areas that need greater attention, and we appreciate you taking the time to share them. The condition of the room, mattress, and missing essentials will be shared with our team to ensure follow-through on room readiness and guest comfort. Certain amenities, including toiletries, are available at the front desk to maintain standards of cleanliness and freshness. Your feedback is much appreciated, and we hope you will give us an... read more
This hotel decided to rerent booked rooms because a Metallica concert nearby provided higher paying clients. Along with every other client who checked in after 10:30 pm, often after long flights or drives (10h drive for us), we arrived at the hotel to find that we needed other accommodations (in a booked out town).
Business response:
Dear Thomas, Thank you for bringing this to our attention. We understand how disappointing it must have been to arrive after a long journey only to find your reservation could not be honored. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation, especially when alternative accommodations are limited. Your feedback has been noted and will be reviewed internally to ensure better handling of high-demand events and guest commitments. While this experience left you unsatisfi... read more
Walls are paper thin. TV remote missing.
Business response:
Dear Christopher, We're sorry your experience was affected by noise and the missing remote. A restful environment and functional amenities are essential, and we regret that these aspects disrupted your stay. Your comments have been shared with our team to help us improve response times and overall comfort for future guests. We appreciate the opportunity to host you. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Poor representation of the Extended Stay brand This is a very poor example of the Extended Stay brand. I was very disappointed. The stove did not work, there were no amenities in the room. If you wanted dishes or a coffeepot you had to go to the front desk to get them. The stairs smelled like urine and the hallways reeked of garbage. It was literally a single step up from a no-tell motel
Business response:
Dear Kitten, We're sorry your experience did not reflect the standards you expected from the brand. The condition of the property and the lack of in-room amenities you described are concerning. While we keep kitchen items and supplies at the front desk to ensure cleanliness for each guest, we understand that this can cause inconvenience. Your comments will be shared with our team for review and action. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedba... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,453 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.