This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was dirty and I also saw a cockroach on my door . Overall the property dirty .don’t recommend this place .
Business response:
Dear Guest, We're sorry that the property's condition did not meet your expectations. Concerns about cleanliness and pest sightings are taken very seriously, and we will address this with our team to ensure immediate improvements are made. Your feedback helps us focus on where attention is needed, and we appreciate you bringing this to our attention. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Very bad room full of black mold
Business response:
Dear Guest,We sincerely apologize for the experience you had during your stay. The presence of mold is a concern, and we take such matters seriously. Cleanliness and the safety of our guests are top priorities, and we will address this matter with our team to ensure the room is thoroughly cleaned and inspected. We regret that this impacted your visit, and we appreciate you bringing this to our attention so we can take the necessary steps to improve. We would like the opportunity to serve you better in the future and hope you... read more
Worst hotel I ever stayed at
Business response:
Dear Guest,Thank you for sharing your thoughts. We are truly sorry that your experience did not meet your expectations. Our goal is to provide a comfortable and welcoming environment for all our guests, and it's clear we fell short during your stay. We appreciate your feedback, as it helps us identify areas for improvement. Your comments have been shared with our team to ensure that we address the issues you've raised. We hope you'll consider giving us another opportunity to provide you with a better experience in the future... read more
I guess you get what you pay for stayed in a room full of black mold very ins itery toilet clogged up and sick none to help front desk no help had to go buyplu get. O sponge dish soap was there two weeks had to ask to get room cleaned they stated only clean after two weeks. O towels for face you take out your own garbage and trade in towels at front desk worst experience ever so glad I'm out
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. Our housekeeping services are scheduled bi-weekly to respect guest privacy and maintain affordability. Fresh towels and linens are available at the front desk upon request. We strive to address all concerns promptly, and we regret that this was not your experience. Your feedback is valuable, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
I had bed bugs in my room very bad bites on my face body and hands I had a difficult time getting them to
Business response:
Dear Guest,We’re deeply sorry for what you went through during your stay. We understand how upsetting this can be, and we regret that our team did not promptly and compassionately address your concerns. Any report of pests is treated with urgency, and we will take steps to ensure the space is professionally assessed and handled according to our treatment protocols. We understand how distressing this was for you and are reviewing this matter closely with our staff to ensure better responsiveness. Your feedback is much appreci... read more
Cockroach infested We stayed in room 122. The room was not that clean. There was a stain on one of the window shades that looked like blood. The furniture looked old and outdated, but the biggest issue was the cockroaches. I saw one big one in the kitchen and few small baby ones in the bathroom. The fridge kept making loud noises at night which kept waking me. Would never stay here again. They need to get pest control out there ASAP.
Business response:
Dear Cristal, We sincerely apologize for the unpleasant experience you had during your stay. Cleanliness and comfort are top priorities, and we regret that we fell short in this instance. Your feedback is invaluable, and we are addressing these concerns with our housekeeping and pest control teams to ensure improvements. We understand how frustrating this must have been and appreciate you bringing it to our attention. While we regret that your stay was disappointing, we hope you consider giving us another chance in the futur... read more
Terrible motel. The bed was like sleeping on concrete with springs in your back. Its entire facility needs renovation. The room was non smoking but stunk like cigarettes and I could smell smoke from other rooms. Someone was grilling steak down the hall so the entire hallway smelled like beef. The room is as basic and old as it comes - don’t expect any amenities. I would never stay here again.
Business response:
Dear Erin,We regret that your experience did not meet expectations. A comfortable stay is essential, and we sincerely apologize that the bed was uncomfortable and that the unpleasant atmosphere impacted your visit. We understand how frustrating it can be when the condition of the property does not align with expectations, and we recognize the need for improvements. Your feedback is important, and we will use it to focus on areas that need attention. We truly hope this unfortunate situation will not prevent you from staying w... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,361 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.