Extended Stay America - San Jose - Edenvale - South

Business response:

Dear Adam,We apologize if the cleanliness didn’t fully meet your expectations. Our goal is always to provide a spotless environment for our guests, and we will address this with our team to ensure a higher standard moving forward. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management 

Business response:

Dear Channoch, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management 

Business response:

Dear Kathy,Thank you for the generous review of Extended Stay America. We're glad you found the property clean, the room spacious, and the staff friendly and responsive, especially in addressing your concerns. While we keep kitchenware and toiletries at the front desk for quality assurance, we understand this may feel inconvenient and appreciate your feedback. It's great to know you enjoyed having a kitchenette and ample seating for family visits. We appreciate your great feedback and hope to have you as our guest again. Sin... read more