Extended Stay America - San Jose - Morgan Hill

Business response:

Dear Guest, Thank you for sharing your feedback. We’re delighted to hear that you found your accommodations comfortable and that our team made a positive impression during your stay. At the same time, we sincerely apologize for any aspects that may not have fully met your expectations. Your input is important in helping us maintain and improve the quality of our services. We truly appreciate your kind words and hope to have the opportunity to welcome you back in the future for an even more enjoyable and seamless experience. ... read more

Business response:

Dear Guest, We’re delighted to know you had an overall great experience and truly appreciate you taking the time to share it. It’s always rewarding to hear when our guests leave satisfied. We look forward to welcoming you back to Extended Stay America for another pleasant and comfortable visit soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts on your recent stay with us. While we’re glad to hear your stay was acceptable, we’re sorry it didn’t leave a stronger impression. We’re always striving to provide a more memorable and comfortable experience, and appreciate your feedback as it helps us improve. We hope you’ll consider visiting us again for a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you being our guest and providing a review about your experience. We are glad to know that we have succeeded in delivering a satisfactory experience at a great price. Your comments about the breakfast are duly noted. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to ... read more