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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’ve have stayed her once a week for three months. It’s OK but this last time I stayed for 6 days. I’m 70 years old, my wife is handicapped. We stayed on the second floor and the elevator stopped working. We had to walk down two flights of stairs with all our luggage and other items. Was not a pleasant experience..
Business response:
Dear Guest,We appreciate your continued loyalty and are sorry to hear about the inconvenience you experienced during your most recent stay. We understand how difficult it must have been to manage luggage and other items, especially with the elevator out of service. We sincerely apologize for the discomfort this caused. Please know that we are actively addressing this issue and working to ensure that any maintenance issues are resolved quickly in the future. Your experience is important to us, and we appreciate the opportunit... read more
Very very basic hotel! The staff was nice. The few I didn’t like was that you needed to ask for your kitchen things and return before you leave. If you wanted clean towels you had to take your dirty ones to the desk and they counted them then gave you clean towels. I never had to do that before. You also had to throw your own trash away. Heads up this is a very basic hotel. Plus it says breakfast there is no breakfast just coffee and muffins.
Business response:
Dear Guest, Thank you for your feedback. We are pleased to hear that our staff made a positive impression. We understand that the process for obtaining kitchen items, towel exchanges, and trash disposal was different from your expectations, and we apologize for any inconvenience this caused. Additionally, we regret that our breakfast offering did not meet your expectations. We appreciate your insights and will share them with our team as we continually strive to enhance our services and provide a more comfortable stay for al... read more
Area was nice and quiet, front desk staff were nice!
Business response:
Dear Justin, Please accept our gratitude for taking the time to post such wonderful feedback about your stay at Extended Stay America. It is nice to read you found our accommodations peaceful and appreciated our front desk team for their hospitality. Thank you for letting future travelers know about the aspects that made your stay memorable. We hope you are already planning another visit our way.Sincerely,Hotel Management
1 day stay Room was very clean. No shampoo in the room, you had to ask for it. Bed was ok for comfort. Free breakfast shouldnt be called that. Horrible tasting pre-packaged muffins, granola bar and packaged ostmeal. Room was quiet.
Business response:
Dear Guest,Thank you for sharing your feedback with us. We’re glad to hear that you found your room clean and quiet. However, we sincerely apologize for the inconvenience with the in-room amenities and your disappointment with the breakfast. We will share your comments appropriately, as we always want to know what would enhance our guest experience. We hope you will return to stay with us another time; it was a pleasure hosting your visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,849 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.