Extended Stay America - San Jose - Morgan Hill

Business response:

Thanks for the feedback. We are glad to read you liked your room and had an overall pleasant visit. However, we are sorry for the noise and maintenance issues you experienced and regret the inconvenience it caused. We will share your feedback with the appropriate team members, so we can take action to prevent these issues from happening again. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Hello, thank you for your response. Our standard format is full cleaning every eight days. We can provide daily cleaning, please contact the front desk for details and of course guests are welcome to exchange linen at the front desk. And yes, sometimes there is a line of people waiting to check in - sorry about that! 

Business response:

Edward, thank you for being our guest and sharing your review online. Although you had an overall pleasant stay with us, we sincerely apologize for the maintenance issues in your room. Your feedback is discussed with the appropriate team to make sure they take corrective actions as soon as possible. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Hello, thanks for taking the time for your review! 

Business response:

Hello Jeffrey, thanks for taking the time to review - we appreciate it! 

Business response:

Thank you for the excellent review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and that you were awed by our spectacular hospitality. On behalf of everyone at Extended Stay America, we appreciate you for recognizing our efforts and invite you to for another visit. Sincerely, Hotel Management 

Business response:

Kasem, thank you for reviewing your stay at Extended Stay America. We're glad to know you found us to be at a fair price and that you had a pleasant time while you were here. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Elizabeth, thank you for being our guest. We are sorry our room was not your expectations, and that made your stay less than ideal. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Thanks for staying with us!