Extended Stay America - San Jose - Morgan Hill

Business response:

Thank you for choosing Extended Stay America. We are delighted you appreciated the clean, well-maintained room and had a nice stay here. We wish we had the opportunity to address the issue you had with the pillows as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Thank you so much for your review. We really appreciate your feedback! 

Business response:

Victoria. thank you for choosing us. We are pleased to know you were impressed with our convenient location as it was close to many restaurants and shopping venues. Your feedback regarding cleanliness and the breakfast offerings are discussed with the appropriate individuals in an effort to improve our future guest experiences. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Brittany, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Paul, thanks so much for reviewing your stay at Extended Stay America. We’re sorry for the inconvenience you experienced in our parking area and for not meeting your expectations with our breakfast. We assure you that we will share your feedback with our Brand Leaders to let them know our guests’ desires so they can use it while implementing future breakfast offerings. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Ronald, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thanks for being our guest providing your review. We are sorry you didn’t like our payment policy and regret the inconvenience it caused to you. Thank you once more for the feedback, and we hope the positive aspects of your stay will help you choose us again on your next visit to our city. Sincerely, Hotel Management