Extended Stay America - San Jose - Morgan Hill

Business response:

Gina, thank you for taking a moment to let us know how much you enjoyed your most recent stay with us. We are delighted to read we exceed your expectations this time. We enjoyed serving you and hope we will continue to be your hotel of choice when your plans bring you to the area. Sincerely, Hotel Management 

Business response:

Gil, thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Rene, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management 

Business response:

Sarah, thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the wonderful feedback about your stay at Extended Stay America. We are thrilled that you had an excellent experience, and the next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Thank you so much for the nice rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are glad you were benefited with our convenient location and that you had an overall nice stay. However, we are sorry for the issue you experienced and regret the inconvenience caused. Your concerns have been shared with the concerned team members to improve our future guest experiences. We hope we will have the opportunity to make it up to you during your future stay. Sincerely, Hotel Management