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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I found papers under the bed and in the bathroom,I was head housekeeping with a major hotel chain,I have gotten tips as high as $50.00 for my clean hotel rooms.it is a routine job and just because it looks good don’t mean you shouldn’t go over the room..and the microwave smelled of raid..
Business response:
Nancy, thank you for staying at Extended Stay America. We are pleased to know you had a pleasant time here, but we regret if any inconvenience. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Business response:
Dear Myrna, Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer so it was a great pleasure for me to read the comments you submitted! One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America San Jose - Morgan Hill takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accom... read more
Convenient location. The place needs an overall upgrade.
Business response:
Thank you for being our guest. We're glad to know our location was ideal for you, but we're sorry for the inconvenience you had while you were here. Please be assured that we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The room is cool cause you have a full kitchen but besides that it’s just a better version of a motel. I didn’t feel too comfortable there and all the towels were stained so I didn’t really feel like using that also. I wanted to complain but I knew they were fully booked cause of the college football championship game. Still not an excuse for the towels. Just couldn’t get comfortable with the feel of the hotel and I probably will never stay there again for the price. It should be a lower rating in my opinion on Expedia and b... read more
Business response:
Thank you for reviewing your stay. We are very sorry for the housekeeping service issue you encountered and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the respective team so that no future guests experience a similar issue. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Business response:
Robert, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
William, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
No ice AT ALL anywhere on the property! Bath towels missing from the room. Otherwise reasonably clean and quiet.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the issues you had. Please know we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. Also, we have asked our housekeeping team to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Had a great stay there was a mix up w th he bookingb but once billing was clarified all went well
Business response:
Thank you for choosing Extended Stay America. We're glad to know you had a wonderful experience, but we're sorry for the inconvenience you at the front desk. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
Wonderful Place To Stay
Business response:
Cassondra, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 4.2 star rating with 1,124 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.