This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The housekeeping was lacking... I stayed for 20 days and only had my room cleaned twice plus towels switched out one additional time. Each time they barely cleaned and left a sticky white cleaner residue on what they did clean. The phone in my room didn’t work. All of the furniture was chipped and outdated. There was pasta sauce or something splattered on the wall when I checked in and it was never cleaned during the duration of my stay. Vending machines charge twice each time you use your card instead of cash. Breakfast was... read more
Business response:
We appreciate your feedback and apologize for the difficulties you experienced during your stay. We want all of our guests to have an outstanding visit. Your feedback has been shared with our team to make sure these issues are not repeated. We hope you will consider a return visit so we can provide you with the hospitality that we wanted you to experience. Sincerely, Hotel Management
The hotel was great but there was no breakfast available at 8:30 am because other guests took several muffins instead of just one or two. Maybe have extra in the back for travelers from other time zones?
Business response:
Thank you for being a guest at our hotel. We are glad to know you liked the service provided by our team. However, we are sorry we couldn’t provide you with an excellent breakfast experience. Your feedback is shared with the concerned team to be more diligent going ahead. Thanks once again for being our guest, and we look forward to serving you better on your next trip to our city. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Marylou, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Business trip Everyone who worked including the owner was very nice and very helpful. I didn't read the reviews before booking ( my bad) if i would have i probable wouldn't have booked. Its clean but very very tired and old.. Our bed was suppose to be a queen and it was a double at best tiny little pillows and a paper thin blanket. We took our towels down each exchanged for fresh ones, that was no problem and there was no extra charge for that... We had no service in the room for the 3 nights we were there.. I don't know if ... read more
Business response:
Kathy, thank you for choosing our hotel. We are pleased to known you were happy with our associates, but we are sorry for the issue you had with our hotel policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, ... read more
Business response:
We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 4.2 star rating with 1,124 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.