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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Easy and convenient and staff were professional. Breakfest bar was very poor quality. At the least have some fresh items and coffe not in stock seemed a little weird.
Bed is horrible super flat no cushion to it at all The room had a very weird smell even the hall ways The hotel seems to be super outdated ,didn’t get the room originally requested
The only downside of this hotel is that it had a pee smell up on the second floor. Also we had called for fresh towels and they would not bring it to us. We had to go downstairs to get them. I don’t think that was right that’s why we paid for the service Overall it was a good stay.
Joke of a breakfast, no coffee no shampoo water is dirty
Hotel states there is free continental breakfast. In the morning there was only coffee and no food at all. We picked this hotel based on the breakfast so we can grab and go but nothing to grab. There was no kitchenware, you have to ask the front desk but when I went down there, the person was on the computer and would not assist me so I used napkins as plates. There is no ice machine at all
Business response:
Dear Barbara, We're sorry the breakfast offerings fell short of your expectations, especially since that played a role in your decision to stay. We understand how frustrating it must have been to find no food available and limited support at the desk. While we keep kitchenware at the front desk to ensure cleanliness for each guest, proper assistance should always be available. We also understand the inconvenience caused by the absence of an ice machine. Your comments have been shared with our team for review and improvement.... read more
Reserved 2 rooms for 3 nights they checked us out after 2 nites and didnt refund the third nite now trying to get money back. Wifi was down so had to wait in lobby for 1 1/2 hrs to check in first nite.
Business response:
Dear George, We’re truly sorry for the inconvenience you encountered during your stay. It’s unacceptable that your reservation was cut short without a proper resolution. We understand how upsetting it must have been to experience a lack of internet access and delays in receiving assistance. This is not the level of service we aspire to provide. We appreciate you sharing these details and will be reviewing everything with our team to prevent this from happening again. Your feedback is valuable and helps us focus on improving ... read more
Wouldn’t recommend at all staying here
Business response:
Dear Johanna, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope to have another chance to provide you with the excellent service and accommodations that you should have experienced during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,819 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.