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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Such an outdated dark hotel and terrible service. Terrible check in front desk, staff needs to be trained. Breakfast was terrible cheap, I came down to ask for a cup of coffee, and was told no more or it would take 30 min, while 5-6 staff were hanging in there to do nothing. I asked them what a bad service that they provided and then the guy came to prepare a new pot coffee, it still took 15 min. Room was dirty, cheap bed frames, all public areas were dirty and outdated. Do not stay again
Business response:
Dear Guest, We are truly sorry to learn about your disappointing experience during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests. However, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and ensure that future guests are not similarly impacted. We are wholly committed to rega... read more
the bathroom smelled like pee i had to leave the bathroom fan on everyday, the carpet was dirty, when I asked about cleaning the room they said they only clean them every other week! and if you want a cleaning they charge, kitchen was run down, beds were super uncomfortable and pillows. Will never stay here again , you get what you pay for
Business response:
Dear Blanca, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We welcome another opportunity to show you the outstanding stay you deserve, and we hope to welcome you back again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,819 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.