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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wouldn’t stay again
Business response:
Dear Guest, Thank you for being our guest. We are sorry for not meeting all your expectations. Our front desk team is always available to assist you. Never hesitate to reach out to them. Please allow us to correct them on your next visit. Sincerely,Hotel Management
Self service you do your garbage, bring soiled towels to the front desk if you want new ones. Lousy customer service. Employees can’t understand english
Business response:
Dear Melanie, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. The concerns you mentioned are never acceptable as they do not match our set standard. It is very understandable how these events can detract from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continu... read more
When we wanted to get our third room they sold our room to someone else therefore they were sold out. I we got 2/3 rooms and the third one they didn’t honor or saved it to our reservation. Bad management and very rude staff. They don’t care about their guests
Business response:
Dear Carlos, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Checked in little after 8pm just needed a good nights rest after driving all day. Gave me a room on first floor end of hall by the stairs where people came in and out all night. FYI people live here so i guess thats normal...
Business response:
Dear Guest,We are sorry that your room didn't quite meet your expectations. We understand that a good night's rest is crucial, especially after a long day of driving. We apologize for the inconvenience this might have caused. We'll take your feedback into consideration when assigning rooms in the future. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Front desk was far from picked up and professional. Was given a key card holder with 7 room numbers crossed out with a pen (from previously been used for several other rooms). The sheets on the bed were stained and had holes in it. Went down to get more and was given a ball of sheets (non folded or anything). I went to take a bath after a long day at work and found a bath tub with no drain stopper. The faucet and shower valve were not attached properly to the stud behind the wall, so every time you use it it comes off the wa... read more
Business response:
Dear Ivan,Thank you for reviewing our hotel. We sincerely apologize for the disappointing experience you encountered during your stay. We understand how frustrating and unsettling this must have been. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. Please know that we take your feedback seriously, and we want to assure you that we're taking immediate action to address this w... read more
Smells, poor staff
Business response:
Dear Nicholas,Thank you for reviewing our hotel. We apologize for the unpleasant odors and the poor service you encountered during your stay. We take these issues seriously and will address them promptly with our team to ensure improvements are made. Additionally, we'll share your feedback with our staff to ensure they provide the level of service you expect and deserve. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Thw beds are hard and small and the water was gross the walls are thin and can hear the people and not a lot for breakfast
Business response:
Dear Tonia, Thank you for your feedback. We’re sorry to hear about your discomfort with the beds and the issues with the water and noise. We aim to provide a comfortable and pleasant stay, and we’re addressing these concerns to improve our guest experience. We’re also reviewing our breakfast offerings to better meet expectations. Your input is important to us, and we hope to have the opportunity to provide a more satisfying stay in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,819 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.