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Extended Stay America - San Jose - Mountain View
- Hotels
- Mountain View, CA
About this business
Location details
190 E. El Camino Real, Mountain View, CA, 94040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a challenge to find the entrance, breakfast options were minimal, expensive for amenities provided
Business response:
Dear Guest, We regret that finding the entrance was challenging and that the limited morning selections and cost of amenities did not meet your expectations. Your observations are invaluable and will help us improve the guest experience. We sincerely appreciate your feedback and hope to welcome you back for a more seamless and satisfying stay. Sincerely, Hotel Management
You have a 5star employee, Gorob (sp?). He's helped my wife and I over the years with enthusiasm and helpful suggestions. Always smiling, too. He recognizes us as soon as we walk through the reception doors.
Staff was great. Heater did not work very well
Business response:
Dear Guest, Thank you for sharing your kind words regarding our team, and we are pleased that their service left a favorable impression. We regret the inconvenience related to the room temperature and recognize how essential comfort is to an enjoyable stay. Your feedback regarding this maintenance concern is appreciated and supports our continued focus on guest comfort. We would welcome the opportunity to host you again and provide a more comfortable experience on your next visit. Sincerely, Hotel Management
I've stayed at this property numerous times. It is my go to in the Mountain View area. Always had a great experience with the exception of this past week. Checked in 12/1/2025 and checked out 12/4/2025. The problem was a dog that began barking at 5:00 am and continued for at least 60-90 minutes. It's amazing to me that management would allow a barking dog at their property. I spoke to Tara at the front desk and told her that for the first time since I began staying at the property I had a complaint. My job will bring me back... read more
My mom found the room comfortable and a good location for having her dog with her. She wasn’t greeted very well by the front desk and her room key was an issue teying to get into her room. Otherwise, she enjoyed her stay.
Business response:
Dear Guest, Thank you for sharing your mother’s experience with us. We are pleased to hear she found the room comfortable and appreciated the convenient location and pet-friendly environment. However, we sincerely apologize for the less-than-welcoming front desk interaction and the inconvenience caused by the room key issue. This is not reflective of our service standards, and we are addressing these concerns with our team to prevent future occurrences. We truly value your feedback and your mother’s comfort. Thank you again ... read more
It was clean and spacious, loved the kitchenette.
Room and equipment and location: perfect. Breakfast: Only coffee and two kinds of muffins -- poor.
Business response:
Dear Guest, Thank you for taking a moment to share your experience at Extended Stay America. We’re happy to know you enjoyed the accommodations and surroundings. Your remarks about the breakfast offerings are appreciated, as we continue to look for ways to enhance our guest experience. We’re grateful for your feedback and hope to welcome you again soon. Sincerely, Hotel Management
Free parking was definitely the main draw of this property. Even though on paper the location seemed ideal, being right next to main freeways, the entrance is rather tricky to find or get to. But once yo got the hang of it it's no problem. Breakfast is continental (muffins, granola bars, instant oatmeal, coffee, tea, hot chocolate), and only seats for 4 at a time. Staff is friendly and helpful, but bear in mind front office is open 7 am to 11 pm (?). The room itself is spacious but somewhat bare. TV works. They have 2 floors... read more
Good
Business response:
Dear Guest, Thank you for being our guest and for your excellent feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing our efforts. We hope you will visit us again the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Mountain View
How is Extended Stay America - San Jose - Mountain View rated?
Extended Stay America - San Jose - Mountain View has a 3.9 star rating with 1,390 reviews.
When is Extended Stay America - San Jose - Mountain View open?
Extended Stay America - San Jose - Mountain View is open now. It will close tomorrow at 12:00 a.m.