Extended Stay America - San Jose - Mountain View

Business response:

Dear Linda,We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our amenities and complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team, as we are always grateful to hear how we can improve a guest's experience. It was our pleasure to host you, and we hope to see you soon.Sincerely,Hotel Management 

Business response:

Dear Sarah,Thank you for sharing your generous comments regarding your time at Extended Stay America. It's great to know you loved everything about your suite, as well as other areas of our hotel. We take pride in providing friendly service and homelike comforts for an enjoyable stay and appreciate you recognizing our efforts!We look forward to welcoming you back for another stay and wish you all the best with your travels.Sincerely,Hotel Management 

Business response:

Dear Shafiq,Thank you for your feedback. We’re glad to hear that you enjoyed the cleanliness and tranquility of our hotel. Your satisfaction is our priority, and we're committed to maintaining a welcoming and comfortable environment for all our guests. We look forward to having you stay with us again and providing you with an even better experience.Sincerely,Hotel Management 

Business response:

Dear Joy,Thank you for staying with us. It's great to hear you enjoyed your stay overall; however, we apologize for any disappointment with our in-suite amenities. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Our team ... read more

Business response:

Dear Duyen,Thank you for your recent review. It is great to hear how much you enjoyed your stay at Extended Stay America. Our guests often comment about our convenient location to nearby restaurants and shopping, and we're so pleased this was perfect for your visit as well!We look forward to having you as our guest again whenever your travels bring you back to [city]. Travel Safe!Sincerely,Hotel Management 

Business response:

Dear Shafiq ,Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites.We look forward to welcoming you back soon!Sincerely,Hotel Management