Extended Stay America - San Jose - Mountain View

Business response:

Nathan, thank you for being our guest. It’s a pleasure to know overall you had a pleasant stay with us and were happy with our affordable rates. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. ​ Sincerely, Hotel Management 

Business response:

Kyle, thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked your well-kept room and were happy with our affordable rates. However, we are sorry you found our bed uncomfortable. We Wish we had the opportunity to resolve it while you were here as we would have done our best to make your visit a comfortable one. Also, we have alerted our Maintainance team about the HVAC unit, and they are fixing it immediately. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Managem... read more

Business response:

Thank you for being our guest. We are happy to know overall you had a pleasant stay with us. However, we are sorry for the inconvenience you faced due to our wifi. We have alerted our service provider, and we are working to ensure we have the proper connectivity throughout the hotel. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Jacquie, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest and sharing your review. We are glad you an overall comfortable stay and liked our affordable price. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for posting your kind review of Extended Stay America. We are so glad to know you liked your well-appointed room and that our location was perfect for your needs. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time out of your busy schedule to share your glorious rating with fellow travelers online. We appreciate you choosing us and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management