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Extended Stay America - San Jose - Mountain View
- Hotels
- Mountain View, CA
About this business
Location details
190 E. El Camino Real, Mountain View, CA, 94040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
so so This stay was OK. Requested extra pillows and they asked us to come down and get them ourselves. They handed us two pillows and two pillowcases to put on ourselves Never had that happen before I was cold all night not enough bedding on the bed and no extra blanket/bedding in the closet The complementary breakfast was in adequate. It was just an ok overall experience
Business response:
Danell, thank you for being our guest. Please accept our apologies regarding the service issues you faced while you were here. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Thank you once again, and we would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Honeymooners E and N Awesome..Denny dived into sofa I slept in chair..
Business response:
Thank you so much!!!! Have a wonderful day!
Nice, clean room. Check in was easy and friendly. Quiet facility.
Business response:
Thank you so much for your review. It is a great pleasure to serve you.
Business response:
Thank you so much for taking the time to give us a good review! Have a wonderful day!!!
Room was drab and needs updating. We stayed at this ESA for a total of 11 days, mostly for convenience and somewhat livable prices.
Business response:
Wallace, we appreciate you for sharing your experience online. Although you made the most of our convenience and affordable pricing we offer, we are sorry for not being able to impress you with the condition of your room. Your feedback about the update will be shared with the appropriate individuals when plans for renovation are formulated, so till then, our housekeeping and maintenance teams will make sure the general upkeep of our rooms are done well. Please give us a chance so we can deliver you an exceptional experience.... read more
Frequently asked questions about Extended Stay America - San Jose - Mountain View
How is Extended Stay America - San Jose - Mountain View rated?
Extended Stay America - San Jose - Mountain View has a 3.9 star rating with 1,434 reviews.
When is Extended Stay America - San Jose - Mountain View open?
Extended Stay America - San Jose - Mountain View is open now. It will close tomorrow at 12:00 a.m.