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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s just OK The hallways smelled and were dirty, our shower tub not sure if it was cleaned prior to us getting there. The beds were ok… the room was ok walked into a funky smell in our room. It was a place to rest our heads. I have stayed at nicer Extended Stays
Business response:
Dear Sarah, Thank you for staying with us and for taking the time to leave your comments. We are glad you enjoyed most of your visit and were impressed with our bed and room. However, we want to apologize for any housekeeping oversights around our hallways. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Close enough to Levi’s Stadium but don’t think “free breakfast” means food. It’s coffee and a muesli bar.
Business response:
Dear Benjamin, Thank you for choosing us and sharing your feedback. We appreciate your feedback on the hotel's proximity to Levi's Stadium. While the breakfast options differed from what you expected, we value your insights. We understand that clear communication regarding breakfast offerings is essential. We hope you enjoyed your visit overall, and we'll consider your comments for future improvements. Thank you for sharing your experience.Sincerely,Hotel Management
Nice location and nice property, the front desk person was not very inviting or friendly but check in was was very easy thankfully.
The only thing that was clean were the towels.. sink had toothpaste, toilet was a little dirty, shower had hair on the walls, floors felt a little sticky, bed sheets were definitely not changed, tv stand was dusty.. if everything was cleaned i would've gave 5 stars.
Business response:
Dear Valerie, Thank you for taking the time to review our hotel. It is nice to read that we met most of your expectations. However, we want to apologize for not providing the clean, spotless room you expected during your stay. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We hope you will revisit us and allow us to provide you with a more seamless stay. Thank you.Sincerely,Hotel Management
Muy bueno
Business response:
Dear Ermis, Thank you for the generous rating. We are thrilled to have exceeded your expectations and provided you with an enjoyable stay. At Extended Stay America, we take pride in offering exceptional service and amenities to cater to every traveler's needs. We appreciate your business and hope to have the pleasure of serving you again soon.Sincerely,Hotel Management
Excelente
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,483 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.