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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Isabella was wonderful at check-in. Random half empty plastic water bottle on night stand at check-in. Besides an old, rough looking plastic cup in the kitchen, dishes and glasses are not stocked and have to be requested.
Business response:
Dear Patricia, thank you for reviewing our hotel. We appreciate you mentioning Isabella's thoughtful and friendly service during your stay. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon at Extended Stay America.Sincerely,Hotel Management
Still have hair on the bed/pillow/blanket.
Business response:
Dear Ha, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Very friendly staff & rooms were awesome
Business response:
Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our outstanding team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in this area.Sincerely,Hotel Management
The property was alright. The staff was almost yelling at me over the phone. They Are very hard to understand. When we got to the hotel, ready to go to sleep, we pulled back the blanket and saw sheets with hairs from others as well as just like Random crumbs and stuff. The cleanliness was definitely lacking. There was also a booger on the shower wall, from someone previously. Besides these mishaps, things weren’t too bad. Maybe we just got a room where they didn’t clean well for some reason.
Business response:
Karli, thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. We also do not take the cleanliness of our property and suites lightly, as this is an essential priority. We will discuss your feedback with our respective teams to address these concerns appropriately. We are grateful for your thoughts on these matters and your patience. ... read more
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Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 4.3 star rating with 1,571 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.