Extended Stay America - San Jose - Santa Clara

Business response:

Dear Edgar, Thank you for reviewing your stay. We are happy your overall stay was pleasant; however, we apologize for the issues you experienced. Our goal is to provide accommodations conducive to a peaceful night's rest, so we apologize that your sleep was disrupted. We hope you will allow us to give you a better experience on your next trip this way.Sincerely,Hotel Management 

Business response:

Dear Alexander, Thank you for selecting Extended Stay America. It is great to know you had a pleasant time with us. However, we're sorry you were disappointed with the behavior of the team members. We'll pass your feedback on to the right person to make it better. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Li tah, Thank you for being our guest and for taking the time to review your experience. Your kind words noting your satisfaction with our convenient location and our associate's hospitable service are much appreciated. However, we apologize for the disruption to your stay caused by outdoor noise. We have shared your concerns with the appropriate individuals and are following up to determine where we went wrong and how we can avoid future inconveniences. While we know this stay did not meet all your expectations, we are... read more