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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's good for the price you pay in Silicon Valley. No USB port to charge your gadget, so you'll need to bring your USB charging port. One thing about the AC/heater in the room. There's a sticker on the AC to tell you not to use the AC controller but the thermostat on the wall. The one on the wall wasn't functioning, so I assumed it's just broken. Right before I checked out, I noticed that the AC controller on the AC worked... When in doubt, try both. Wall and floors are thin. You can hear your neighbor walking in the room an... read more
Business response:
Dear Haruka, We appreciate your high rating and hope you had a pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to welcome you back and pr... read more
Walking distance to Levi's stadium
My room was clean. Easy in and out access. My room was clean and quiet. It had a fridge, stove and microwave. Would stay again and recommend it.
Business response:
Dear Julio, Thank you for your positive review! We're delighted to hear you enjoyed a clean and quiet stay at Extended Stay America. It's fantastic that our amenities, including the fridge, stove, and microwave, added to your comfort. We appreciate your recommendation and look forward to welcoming you back for another pleasant experience.Sincerely,Hotel Management
The rooms were not super clean. It’s a very convenient location. I liked the microwave, fridge ect options but the counters and things did not look and feel clean. Price matched the room.
Business response:
Dear Kiara, Thank you for providing your feedback. We are glad to know you found our location convenient and appreciated our thoughtful amenities. However, we apologize for the lapse in housekeeping service you encountered. Thank you for bringing this to our attention, and we'll continue striving to ensure a more satisfying experience in the future. It was a pleasure having you as our guest, and we hope to welcome you back soon for an improved stay. Sincerely,Hotel Management
Pretty good hotel for the price.
Key cards would deactivate after one use room wasn’t cleaned properly staff wouldn’t even ask for identification to reissue access to the room
Business response:
Dear Jasper, We sincerely apologize for the challenges you faced during your recent stay. The issues with key card deactivation and room cleanliness do not reflect our standards, and we are urgently addressing them. Your feedback regarding reissuing access without proper identification is concerning, and we will reinforce our procedures to ensure guest security. Please accept our apologies for the inconvenience caused. Your comments are invaluable in enhancing our services, and we hope to have the opportunity to regain your ... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,483 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.