Extended Stay America - San Jose - Santa Clara

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Loren, thank you for being our guest. We are sorry you did not have a positive experience with our associates and regret the inconvenience caused. We understand your frustration and have shared your comments with the appropriate team so that we can improve our future guest experience. Also, your feedback about the grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast choices. Please give us another opportunity to welcome you back soon so that we can provide you with a much ... read more

Business response:

Thank you for your stay at Extended Stay America. We are glad you liked our clean rooms and had an overall great stay. We are also delighted to hear our convenient location close to the SC Convention Center, and the trail on the Guadalupe River was perfect for your needs. Thank you once more for reviewing us, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest while you were here for the football road trip. We are delighted to know you loved our clean rooms and fully equipped kitchen. We are also glad that our ideal location close to Levi's stadium was perfect for your needs. It is our goal to deliver exceptional value at a fair price, and we like hearing that we have accomplished just that. Thank you once again for your review. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Julia, thank you for the review of your stay at Extended Stay America. We apologize you didn't experience our staff at their best and regret the inconvenience it caused. We have followed up with the appropriate associates to make sure we do not disappoint you in the future. We are also sorry our grab-and-go breakfast was not appealing to you. Your comments will be shared with our Brand Leaders to assist them when determining a new breakfast for future implementation. We hope you will consider staying with us again. Sincerely... read more

Business response:

Carlos, thank you for staying with us. We sincerely apologize for the delay you encountered at the time of check-in. We are reviewing your feedback with our front desk team to make sure this is not repeated going forward. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management