This profile has been claimed by the business owner or representative.
Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent place for the price. Needed a location near Levi Stadium. This is not walking distance. Not a hotel issue, but the pick up for ridesharing is not close to the stadium and I felt like a I walked 1/3 of the way to the hotel. Clean, safe and friendly staff. Breakfast is coffee, hot water for tea and oatmeal (Packets) and muffins. Not the greatest, but enough to get started for the day.
Nice staff. Needs some updating and deep cleaning done. Bathroom fan looked very full of dust.
Business response:
Dear Karin, thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff and want to thank you for this valuable feedback. We have also noted your observation regarding upgrading and will share it with the concerned team member. We look forward to having you stay with us again.Sincerely,Hotel Management
Good price for the Value. Although we had some issues the staff, Alex, Maria and GK were very attentive and helpful in resolving them. Gave great customer service and were knowledgeable about the area.
Business response:
Dear Helen, thank you for your review with so many kind comments! We are thrilled to read you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Alex, Maria, and GK. They are a true asset to our team, and we will surely share your compliments. Again, thank you for your feedback, and we hope to see you again soon!Sincerely,Hotel Management
Thank you! Everyone at the front desk was so kind & accommodating. Rooms were clean and comfortable. Close walk to Levi Stadium.
Monday Night Football Place To Sleep It was nice and the front desk was nice and helpful. Went to he 49ers game, so it was just a place to sleep. But it served all he needs we needed and would stay there again.
Affordable for the area We stayed here overnight for a 49er game at Levi Stadium. It was within a decent walking distance and had a very comfortable room. We will definitely stay again. Our only complaint is that they did not have any ice.
Business response:
Dear Jill, thank you for selecting Extended Stay America for your recent accommodation and for sharing your post with fellow travelers. We are delighted to know you had an enjoyable, comfortable stay and our location was perfect for your needs. We apologize for any inconvenience you may have faced. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management
Isabella was wonderful at check-in. Random half empty plastic water bottle on night stand at check-in. Besides an old, rough looking plastic cup in the kitchen, dishes and glasses are not stocked and have to be requested.
Business response:
Dear Patricia, thank you for reviewing our hotel. We appreciate you mentioning Isabella's thoughtful and friendly service during your stay. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon at Extended Stay America.Sincerely,Hotel Management
Still have hair on the bed/pillow/blanket.
Business response:
Dear Ha, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,309 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.