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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to Levi’s stadium. Friendly staff, tasty coffee!
Business response:
Thank you for your stay at Extended Stay America. We are glad you liked our cordial staff and the coffee we offer. We are also delighted to hear our convenient location close to the Levi stadium was perfect for your needs. Thank you once more for reviewing us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Convenient location, very friendly staff, but outdated, found 3 socks and sunglasses under the bed, mold around the sink, train noise constantly on one side, no amenities and very poor wifi
Business response:
Thank you for choosing our hotel. We are glad you liked our location and appreciated the service you received from our friendly staff. However, we are sorry for the cleanliness issues you encountered in your room. We have discussed your feedback with our housekeeping team to make sure the rooms are thoroughly cleaned and inspected before allocating to future guests. Our technical team is also inspecting our Wi-Fi for any issues. Thank you once more for bringing this to our attention, and we hope you will give us a second cha... read more
Decent You get what you pay for. This is a basic hotel, has its drawbacks (warning about cancer risk and lead in the pipes). The kitchenette area in the room is really useful for extended stays. Also the location is unbeatable if you're coming for a business trip to the office in Great America area, just a few minutes drive. Room service available upon request (and a small charge) if you need it more than every week. Fresh towels etc available at the reception any time. Overall it's decent value for money, I may stay there a... read more
Business response:
Thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our great location and the fully equipped kitchenette in your room. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Front staff told us wrong floor, Microwave took 6 mins to cook a cup noodle.. had to walk down to grab silver wear because the phone didn’t work in the room.. Rooms stinks.
Business response:
Thank you for the feedback. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Room was nice and clean. Bed is really comfortable.
Business response:
Jessica, thank you for choosing Extended Stay America. We are glad to know how much you liked our comfortable beds and the great condition of your room. It is important that our guests enjoy a relaxing environment, and we appreciate you highlighting the many positive aspects of your stay. We look forward to welcoming you back soon. Sincerely, Hotel Management
Manager of hotel had an accent that made it very difficult to understand his English. He was friendly and helpful but this was his second language and I noticed I was not the only customer who had difficulty understanding him at check in and check out. The other person in the office was also a person for who English appeared to be her second language.
Business response:
Thank you for your review. We apologize for the difficulties you faced while communicating with our staff. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We hope this did not overshadow your otherwise comfortable stay and that you will come back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 4.3 star rating with 1,429 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.