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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Experience Will definitely stay here again in the future. Thank you.
Very clean and nacy service
Business response:
Jose, we are delighted you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to this area. Sincerely, Hotel Management
convenience
Business response:
David, thank you for the 5-star rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management
Out dated for the area I expected better for the area granted it was near Levi’s Stadium. Need major updating starting with the bathroom. I stayed on the first floor. Room smells like it had been smoked in previously and didn’t do a good job of covering up the smell. Anyhow won’t choose this properly again. Their coffee in the morning didn’t taste right didn’t care for the pre packaged muffins and granola bars too. Upon checking out time a worker comes to the room to see if you’re actually still there. We were moving along h... read more
Business response:
We are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and it has been discussed with the appropriate individuals in our organization for taking necessary steps moving forward. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
First time stay. Not much around since it's near offices. Was close to Topgolf where my meeting was
Business response:
James, thank you for the wonderful review. We are so glad our location worked well for you and that you had a comfortable time with us. Thank you for being our guest. We look forward to your next visit to Extended Stay America! Sincerely, Hotel Management
Business response:
Thank you for staying with. Hope to see you next time.
I liked how close it was to the stadium and the mini kitchen that was in the room. I found it extremely inconvient that there was no ice bucket, and no water in the vending machines. Being far along in my pregnancy, i had no sccess to clean water unless I brought back waters from a store. And the breakfast shouldnt even count as breakfast. Extremely hard cereal bars and a mini muffin?? Not worth the price of the stay. And no shuttle to the airport?
Business response:
Tiffany, thank you for taking the time to review your stay with us. We are pleased that you enjoyed our location. However, we hope you will accept our apologies regarding the in-room amenities and breakfast. We value your feedback as we are always striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon. Sincerely, Hotel Management
Homeless trash on the property, lots of stray cats and someone was feeding them.
Business response:
Steven, thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,309 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.