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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
okay, but may stay elsewhere next time. i booked for kitchen but they were reluctant to hand out basic kitchen stuff. they also told me they dont have pans. no dishwasher either. no room service once you checkin, i stayed for multiple days. There is also a pungent smell like very very harsh stale beef smell in the hallways that gets inside your rooms and materials. no breakfast either. free wifi is very slow or you have to pay. beds and bathrooms were comfortable.
Business response:
Thank you for being our guest. We are pleased to know you slept well on our comfortable beds and that overall you had a pleasant visit. However, we are sorry for the inconvenience caused due to our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, we apologize for the lack of amenities you encountered. We have shared y... read more
I/we weren’t satisfied with the continential breakfast. Was expecting a full breakfast with many options.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Newer property with easy check in procedures. Was disappointed there was no utensils in kitchenette (what is the point of having one?) and the lack of a pool.
Business response:
Thank you for your review. We are glad you liked our well-kept property and our easy check-in process. However, we regret your disappointment with our in-room amenities. Please know, kitchenware for your suite is kept and available at the front desk upon request. We also apologize our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. We hope to have another chance to provide you with a much b... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 4.3 star rating with 1,429 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.