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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to Levi stadium but noisy train! Hotel was decent, breakfast was pretty sad but was about 1.25 from the stadium and wasn't as expensive as some of the other hotels.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our grab-and-go breakfast was not to your expectations. Still, I am glad to read that you were pleased with our hotel as well as our convenient location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
My Opinion Staff was great, they were never rude. The A/C in the room was not functioning for the whole week, pretty much the day before I left was the day they fixed it. Upon arrival to the room, it did have this weird smell, guess it was from all the heat. The refrigerator needs to be REPLACED or FIXED! It kept on making weird noises when it goes on, kinda like someone was knocking on the door a few times. Other than that, no issues, if anyone is planning on hiking, 15 minute walk to alviso marina county park! Great place ... read more
Decent Decent hotel, other than having to wait for 20 mins for someone to check me in than once I was checked in the lady at the front desk was unsure if the room was clean she was trying to put us in so she had us go check and no it was not clean, so we had to wait another 5 mins for her to find a clean room, she ended up finding one but it had two double beds which was kind of weird since it was a get away for my husband and I....
Business response:
Thank you for your recent review of your stay. I am so disappointed to read about your check-in experience. Please accept my apology. In response to your feedback, we will use your comments as a training tool to coach our staff to ensure that your experience is not repeated. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Decent, clean hotel. Service needs improvement The room was decent. The service was less than average.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the service issues you experienced. Moving forward, I will make sure we are providing each guest with professional customer service. Still, I am glad to read that we were able to provide you with a satisfactory stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Not so great When checking in (at 4:00 PM) there was only 1 staff member checking people in so it was about a 30 minute wait. Some people were saying it took them about 45 minutes. I overheard someone say some staff called in sick. I felt bad for the girl working the front counter and for the most part the people in line did too, but every request or question was answered with a sigh or an eye roll. I felt the staff was unprofessional and I also felt like they were very inconvenienced by the presence of all the customers. Th... read more
good stay I loved the kitchen. I just wish I would have stayed longer and been able to use it
Business response:
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our fully equipped kitchens and had a comfortable experience. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 4.3 star rating with 1,430 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.