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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Still sleepy It was fine until we had to call the front desk at 2:00a.m. to ask them to call the police. There was people fighting in the hall and cursing for over an hour! We had to call the front desk two times and ask for them to please take care of it.
Business response:
Thank you for the feedback about your stay at our hotel. The situation you described regarding your stay is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have reviewed and updated our security policies to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Hotel was fine took a long time to check in. Room was clean. Beds were really bouncy. Not a lot of plugs in the room.
Business response:
Thank you so much for sharing your experience with us. Please accept our apologies for the duration of your check-in. In response to your feedback, we are reviewing our policies and hiring new staff in order to alleviate this problem in the future. Still, we are happy to know that we were able to provide you with a comfortable place to stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Nice hotel Really nice suite
Wonderful efficiency This is a great hotel/efficiency apartment with full kitchen. The location is in good distance to peninsula cities. The rooms are comfortable and have all the amenities you would want at a great value. The continental breakfast left a bit to be desired, however.
Pretty Good Option The room was sparse but clean. It is meant for long term stays and I was only there 2 nights so it was enough. I did not however expect the train whistle at 10pm and 4am right outside my window. If I were using the training I pretty sure I'd appreciate having it so close.
Business response:
Thank you for the feedback about your stay at our hotel. We apologize that our amenities were not what you expected. Still, we are glad to hear you had a positive stay overall and enjoyed our clean rooms. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
wake up Hotel; does not give wake up calls
Good Location & Friendly Staff The only reason my "Overall" rating is a 3, is because for whatever reason someone kept trying to get into my room on 3 different occasions....was a little unsettling. Train noise is a little irritating, however, it ends at around 11pm. Room is clean and comfortable. Staff is friendly, even though the desk agent was very new, really had no idea about their accommodations and/or services. The continental breakfast...well....Coffee, muffins & granola bars. No milk. :( For those of you who trav... read more
Business response:
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that your stay with us was not as comfortable as expected. We will double our security efforts and review our check-in process in order to provide a safe environment for all of our guests. We are sorry for this issue, but are happy to read that we provided you with great service and a clean and comfortable room. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you bac... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 4.3 star rating with 1,501 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.