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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shelley at the front desk was great! Shelley at the front desk went above and beyond to help me print my football ticket and was extremely nice. I had problems on my end to get it emailed and printed. My room was very clean and comfortable. Fresh new carpet. The bed didn't hammock in the middle like most hotel beds do. It was quite comfortable. You can tell it had been recently remodeled. It's also walking distance to Levi's stadium too! I measured it my rental car. It's a tad bit over 1 mile away! I was there in the bay are... read more
Cheap hotel The room was clean but obviously not remodeled in the past 10 + years. I asked for non smoking room but was placed in a smoking room. They moved me, but the new room was missing an iron to go with the ironing board. No hair dryer and my room was not cleaned once during my 3 night stay.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I will make sure we are clearly communicating our amenities during guest arrivals. We continually work to impr... read more
Adequate accommodations. Room was sparse but serviceable. Bed was comfortable. Shower was decent. Air conditioner controls were a little difficult to figure out. The A/C unit was noisy, but that's true of any motel where I've stayed. Overall, if you need a safe, non-threatening place to spend a few nights, this will do.
Close to Levi stadium but noisy train! Hotel was decent, breakfast was pretty sad but was about 1.25 from the stadium and wasn't as expensive as some of the other hotels.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our grab-and-go breakfast was not to your expectations. Still, I am glad to read that you were pleased with our hotel as well as our convenient location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
My Opinion Staff was great, they were never rude. The A/C in the room was not functioning for the whole week, pretty much the day before I left was the day they fixed it. Upon arrival to the room, it did have this weird smell, guess it was from all the heat. The refrigerator needs to be REPLACED or FIXED! It kept on making weird noises when it goes on, kinda like someone was knocking on the door a few times. Other than that, no issues, if anyone is planning on hiking, 15 minute walk to alviso marina county park! Great place ... read more
Decent Decent hotel, other than having to wait for 20 mins for someone to check me in than once I was checked in the lady at the front desk was unsure if the room was clean she was trying to put us in so she had us go check and no it was not clean, so we had to wait another 5 mins for her to find a clean room, she ended up finding one but it had two double beds which was kind of weird since it was a get away for my husband and I....
Business response:
Thank you for your recent review of your stay. I am so disappointed to read about your check-in experience. Please accept my apology. In response to your feedback, we will use your comments as a training tool to coach our staff to ensure that your experience is not repeated. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.