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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok for the money. The room was ok for the money, the main issue I had was that I booked a non-smoking room, but the room smelled of smoke quite badly.
kitchen work place ok kitchen had to get pans and had nothing for turning eggs
Business response:
Dear Stan, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again in the future. Sincerely, Hotel Management
Pubic hair in my sheets. Broken Shower that didn’t work. And front desk staff that treats you like you’re an inconvenience to them.
Business response:
Dear Joshua, Thank you for staying with us and taking the time to share your experience. We are very sorry that your stay did not meet your expectations. The concerns you raised regarding cleanliness, maintenance, and the service you received at our front desk are taken very seriously. Please know that your feedback has been shared with our teams to ensure improvements are made and to prevent similar situations in the future. We appreciate you bringing this to our attention and hope you will consider giving us another opport... read more
Nice Facade Can Be Deceiving Looks great from outside but outdated inside. Single elevator that's clanky and oftentimes don't open if you are coming down from the 2nd floor. My wife is disabled so you know it's a problem. I left an inflatable leg wedge my wife use to elevate her legs after a long day and I called to see if they have it on their lost and found. I wasted some time to stop by this hotel just to be told that they did not find any and must have thrown to the garbage??? so beware. Make sure you get all your belong... read more
Business response:
Dear Fernando, Thank you for taking the time to share your feedback. We regret learning about your experience and the challenges you faced with our elevator, especially given your wife’s accessibility needs. Reliable access is essential for all guests, and your comments will be reviewed carefully. We also understand the frustration regarding your lost item and can assure you that you will be contacted if it is recovered. Your comments are invaluable as we continually work to improve our accommodations and service. We appreci... read more
Breakfast not available. Only packed bars 😒
Think twice please! The room seemed ok at first but upon returning from our concert we were going to sleep n noticed floor was extremely sticky n saw weird splash stains on walls upon inspection we came across many areas that haven't been cleaned or swept in a long time ! The blankets had hairs on them n didn't feel washed and theeennn the phone didn't work to call front desk so I tried calling from my phone nobody answered the phone. Very disappointed. Would not stay here again
Really Dirty, Staff Doesn't Care The first thing I did when I checked in was jump in the shower and my son got into bed. I noticed it was dirty so I took a washrag and cleaned up the tub myself. During my shower I looked over to see the shower curtain was dirty. Gross. After my shower I asked my son to get in and he yelled from the shower "Mom, there's bed bugs, there's one on me." I pulled back the bedding to see super dirty sheets (dirt, hair dead bugs) and took a few photos of bed bugs. I called the front desk to tell the... read more
Room smelled. shower tub had stains and found bugs in the room. try to avoid and the free breakfast is a joke it’s coffee and cold. You get what you pay for in the end. It a 2 star or motel level for sure.
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.