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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer service is horrible. They are never at the front dedk. I needed hygiene stuff and du a h soap snd they told me to wsit u til next day
Business response:
Dear Guest, We are disappointed about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. Please consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
My room have sticky floors, I have to ask the front desk to clean it again, train very close to the hotel and very loud
Business response:
Dear Guest,We sincerely apologize for the issues you encountered during your stay. A clean and comfortable room is essential, and we regret that the floor was not properly cleaned before your arrival. We appreciate you bringing it to the front desk’s attention and will reinforce our cleaning standards to prevent this from happening again. We also understand that outside noise can be disruptive, and we regret any inconvenience this may have caused. Your feedback is valuable, and we will take it into consideration as we work t... read more
Mold in bathroom
Business response:
Dear Tom,We appreciate you sharing your experience and regret that the bathroom was not up to standard. A clean and comfortable environment is a priority, and we apologize for any inconvenience caused. Our team is committed to addressing concerns like this to ensure our rooms are thoroughly cleaned and uphold our standards. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
I travel frequently for business and stay in hotels often. This morning, I woke up feeling itchy and found multiple bug bites on my arms and neck. This is absolutely horrifying and infuriating. Right now, I am in California for a business event that I have been preparing for over a year, after traveling from New York. However, the hotel is dirty, there was no hairdryer, and worst of all, there were bed bugs, which have severely bitten my neck and arms. I intend to file a formal complaint about this. Additionally, I have take... read more
Business response:
Dear Guest,Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management
When we checked in, there were no shampoo in the bathroom. Checked with front desk staff but he said they dont have any. Dialed 0, no answer. Next day the morning staff said there were lots of shampoo in the stock room!
Business response:
Dear Jb,We sincerely apologize for the inconvenience you experienced during your stay. It is disappointing to hear about the miscommunication regarding the availability of amenities. Providing a seamless and comfortable experience for our guests is our priority, and we regret that we fell short in this instance. Your feedback will be shared with our team to ensure better communication and service in the future. We appreciate your patience and hope to have the opportunity to provide you with a much-improved experience on your... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.