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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worthy of a business trip Really bad odor in the room and floor from the carpet. Train runs very close to the hotel and makes a loud noise early in the morning around 5AM. Neighbor had a cat that made an annoying sound all night.
Business response:
Dear Yogesh, We sincerely apologize for the discomfort you experienced during your stay. We are sorry to hear about the oversights in your room and the disruptions from neighboring guests and outside noise. This isn’t the peaceful experience we aim to provide, and we understand how frustrating it must have been for you. Your comments have been shared with our housekeeping and management teams so we can address these concerns and make necessary improvements. Thank you for bringing this to our attention. We appreciate your bus... read more
It was ridiculous. I was on the 2nd floor with young teenagers running and shouting up and down the hall late into the night . As a single female I did not call to complain fearing repercussions of anyone finding out I had called. I did not feel safe and rolled the office table against the door along with the chairs and open the bathroom door as added protection . Third floor had loud banging and running around well past midnight. This is my third time in a room not a great experience so it will now be my last. Pay a little ... read more
Business response:
Dear Carrie, We deeply regret that your experience left you feeling uneasy and disappointed, and we apologize that the environment did not meet expectations. The concerns you mentioned, including late-night disturbances and the lack of enforcement of quiet hours, are being shared with our team so we can work on providing a more comfortable and respectful atmosphere for everyone. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback. Sincerely, Hotel Man... read more
Nothing to like,
Business response:
Dear Vitaliy, We’re sorry to hear that your experience didn’t meet expectations. We take comments like yours seriously and will be reviewing your feedback with our team to better understand where we fell short and how we can improve. We appreciate you taking the time to share your perspective. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management
The property was very disappointing. Breakfast was a joke,coffee and a choice of two different muffins,that was it. You,expedia needs to set minimum standards and soon.no toiletries except oneskinny soap bar no shampoo no conditioner among other shortfalls avoid if can but it was clean.
Business response:
Dear Robert, We’re sorry to learn your stay was a letdown in several areas. While we’re glad the room was clean, we understand how disappointing it can be when amenities don’t meet expectations. To ensure cleanliness and guest safety, toiletries and kitchenware are kept at the front desk and are available upon request. Your suggestion regarding breakfast offerings has been noted. We appreciate your honest feedback and will share it with our team to help improve the overall experience. We hope to have another opportunity to w... read more
the woman at checkin was terrible, rude and very difficult to deal with. The manager and the woman had a conversation about someone on the phone at the front desk right in front of us while we were waiting to check in. Then the manager took the phone and had a long deeply personal conversation right in front of us while the woman watched him without helping us. when he finished the call then the woman turned to "help" us but was very rude.
Business response:
Dear Ken, Thank you for bringing this to our attention. We sincerely apologize for the unprofessional behavior you described and understand how frustrating it must have been to feel overlooked, particularly during your arrival. Your experience does not align with the standards we strive to uphold. We appreciate your patience and the opportunity to improve. We’ll address this situation internally to ensure that we provide the respectful and attentive service our guests deserve moving forward. We are committed to providing out... read more
Easily the worst stay in my recent times. Heavily understaffed so housekeeping is once only in 2 weeks. Special requests are taken but never executed. I had roaches in the room and only after I showed the manager pics they agreed to clean the room. Also no bodylotion provided plus day of checkout the elevator was down. Too many redflags, wont return and will remove this from my company list to use as well.
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We strive to provide a comfortable environment and regret that we fell short in several areas during your visit. Your comments about housekeeping and special requests have been noted, and we are actively addressing these concerns to enhance our service. We understand the importance of cleanliness and are committed to ensuring our guests feel comfortable. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and... read more
Smells
Business response:
Dear Guest,We’re sorry your experience was disrupted by odors throughout the property. Our team works hard to maintain a clean and comfortable environment, and what you encountered didn’t reflect that goal. Guest comfort is incredibly important to us, and feedback like yours helps us take a closer look at areas that need extra attention. We’ll address your concerns internally to ensure a fresher, more welcoming atmosphere moving forward. We express our genuine apologies once more and hope you will consider staying with us ag... read more
I will never book this place again because the front desk was not helpful at all. The online pricing for my room was 106 but they charge me 114.52.
Business response:
Dear Guest,We apologize for the frustration caused by the discrepancy between the pricing you expected and the amount charged. We understand how disappointing this situation can be, and it's not the experience we want for our guests. Please know that we take your concerns seriously and will review the situation with our team to ensure our pricing is clear and transparent. We value your feedback and the chance to improve our service. We do hope you will stay with us another time so we can provide you with a much more satisfyi... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.