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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms good quality for your money, but common areas filthy If you are just interested in a room for the night, or some nights, and are basically coming back just to rest your head before another day's work, this place is OK. If you are looking for a fully-serviced hotel, with food, decent common areas and facilities - forget it. To be fair, it isn't advertised as such, so you get what is offered, but I was nonetheless a little shocked at the filthy state of corridors and other public areas, not reassuring if you were to be t... read more
Only thing missing is breakfast A breakfast service of some sort would be nice, other than that the hotel pretty much gets the job done. The room had a small kitchenette with fridge, microwave and sink so you can buy groceries and do some cooking. TV channels are limited to about 15 locals and 2 showtime channels. Rooms are well insulated and I heard very little from other rooms. No other issues or complaints.
Even good for shorter stays Overall very good. Will definitely recommend it.
à part le train qui passe toute la journèe en klaxonnant !!!!!!!!!!!!!!!! c'est un hotel pour long sejour,un peu eloignè de tout et malheureusement proche de la voie ferrée !!!!!!!heureusement qu'il ne passe pas la nuit !!!il klaxonne tres fort à chaque fois
It was ok for the money. The room was ok for the money, the main issue I had was that I booked a non-smoking room, but the room smelled of smoke quite badly.
Seem like there was mold spots in the ceiling. Definitely multiple roachs in the bathroom and kitchen area. Beds were super stiff. Pillows were flat. Sheets were dusty and itchy.
Business response:
Dear Guest, We are truly sorry to hear about the discomfort and frustration you described, as this is not how any guest should feel during their time with us. We regret that the condition of the room and bedding did not meet expectations and left you feeling uneasy, and we sincerely apologize for the lack of comfort you experienced. Concerns related to cleanliness, room condition, and overall comfort are taken seriously, and your comments have been shared with the appropriate teams so these areas can be reviewed and addresse... read more
Day one includes a foul odor in the hallway and room. Moist, stuffy, mold scented air is thick enough it can almost be seen. Day two brought roaches and unknown silver crawling thing. Day three brought an ambush from an unknown flying animal when the bathroom door began to open. After requesting assistance from the front desk, they were asleep. I provided all the information, the desk person said he’d come up and try to help. He never arrived. Beyond the smell, the hotel is in disrepair and no services were completed through... read more
Business response:
Dear Guest, Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience fell far below expectations and understand how distressing these issues must have been. While certain limitations prevent immediate addressing of all situations, your observations regarding room condition, cleanliness, and service responsiveness have been shared with our team to guide corrective actions and reinforce our commitment to maintaining a safe and welcoming environment. Ensuring the comfort and well-b... read more
Be more on top of clean linens.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate your comments and regret that an aspect of your stay did not meet expectations. We apologize for any inconvenience this may have caused, as guest comfort is always a priority. Your observations have been shared with our team and will be used to reinforce attention to detail and service consistency. We remain committed to ongoing improvements and value insights that help guide those efforts. We hope you will consider staying with us again, allowin... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,438 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.