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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Seem like there was mold spots in the ceiling. Definitely multiple roachs in the bathroom and kitchen area. Beds were super stiff. Pillows were flat. Sheets were dusty and itchy.
Business response:
Dear Guest, We are truly sorry to hear about the discomfort and frustration you described, as this is not how any guest should feel during their time with us. We regret that the condition of the room and bedding did not meet expectations and left you feeling uneasy, and we sincerely apologize for the lack of comfort you experienced. Concerns related to cleanliness, room condition, and overall comfort are taken seriously, and your comments have been shared with the appropriate teams so these areas can be reviewed and addresse... read more
Day one includes a foul odor in the hallway and room. Moist, stuffy, mold scented air is thick enough it can almost be seen. Day two brought roaches and unknown silver crawling thing. Day three brought an ambush from an unknown flying animal when the bathroom door began to open. After requesting assistance from the front desk, they were asleep. I provided all the information, the desk person said he’d come up and try to help. He never arrived. Beyond the smell, the hotel is in disrepair and no services were completed through... read more
Business response:
Dear Guest, Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience fell far below expectations and understand how distressing these issues must have been. While certain limitations prevent immediate addressing of all situations, your observations regarding room condition, cleanliness, and service responsiveness have been shared with our team to guide corrective actions and reinforce our commitment to maintaining a safe and welcoming environment. Ensuring the comfort and well-b... read more
Be more on top of clean linens.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate your comments and regret that an aspect of your stay did not meet expectations. We apologize for any inconvenience this may have caused, as guest comfort is always a priority. Your observations have been shared with our team and will be used to reinforce attention to detail and service consistency. We remain committed to ongoing improvements and value insights that help guide those efforts. We hope you will consider staying with us again, allowin... read more
The worst hotel I have ever stayed at! Do not stay here it’s not worth it
Business response:
Dear Guest, We are deeply concerned to learn that your stay did not meet your expectations. The experience you described is certainly not reflective of the standard we strive to provide, and we regret the frustration it caused. Your feedback is invaluable, and we will share it with our team to ensure improvements are made where necessary. Our goal is always to offer a welcoming and comfortable environment, and we are disappointed that this was not your experience. We appreciate you sharing your perspective and hope to have t... read more
No tissue and the toilet leaked
Business response:
Dear Guest, Thank you for bringing these concerns to our attention. We are genuinely sorry to learn that your visit was impacted by issues within the restroom, as this is not the level of upkeep we strive to maintain. Proper preparation of accommodations is essential, and we regret that this was not reflected during your stay. Your comments have been shared with the appropriate teams so the matter can be resolved promptly. We appreciate your feedback and hope to offer a more seamless and comfortable experience in the future.... read more
Kinda dirty. Smelly. The “breakfast” was packaged snacks at best. I won’t be staying here again if it were the only hotel within 30 miles of my mothers funeral.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts with us. We are sincerely sorry to learn that the overall environment did not provide the comfort and quality you deserved, especially during a personally difficult time. It is disappointing to hear that both the room’s condition and the morning offerings left such a negative impression. Please know that your remarks have been shared with the appropriate teams so immediate improvements can be made. We truly regret that your visit fell short and appreciate your ... read more
Nobody was at the front desk to check out. Just had to leave keys on counter and walked out. Also saw someone else left their key there too. Rooms are not the most clean. Guess you get what you pay for. Will never stay here again
Business response:
Dear Guest, Thank you for sharing your experience with us. We regret that your departure process did not feel supported and that the condition of your accommodations fell short of what you had anticipated. A smooth checkout and a welcoming environment are important parts of any visit, and your comments provide valuable insight into areas that need closer attention. We truly appreciate you taking the time to let us know about your stay, and your feedback will be reviewed with the appropriate team. Although this visit did not ... read more
The breakfast that was on the pictures when we booked, was not what was out. That is why we picked this hotel so we could save money on breakfast every day. This hotel was not worth the price. The room was gross and the pots/pans/ spatula/silverware they gave us were gross.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues you encountered with the breakfast offerings and the condition of the room and kitchen items. We understand how frustrating this must have been, especially when expectations were not met. Your feedback has been shared with our team to ensure improvements in cleanliness and accurate presentation of amenities. While we cannot change your recent stay, we hope you consider giving us another opportunity in the future to provide a more comfort... read more
The room was satisfactory overall, although several lights were not functioning. There was rarely anyone present at the front desk. Upon check-in, we had to wait approximately ten minutes before an attendant arrived. The following day, the staff member at the front desk did not acknowledge us; despite our greeting, he continued his conversation with the housekeeper and offered no response. Given this experience, we will look for alternative accommodations when we visit Santa Clara next year
Business response:
Dear Guest, Thank you for sharing your experience. While we are pleased to hear that your room met your needs, it is concerning that interactions with the front desk and the lack of functioning lights affected your stay. We understand how delays and unacknowledged greetings can impact the overall impression and comfort of guests. Your feedback is valuable, as it highlights areas where attentiveness and responsiveness are critical to ensuring a positive experience. We appreciate your comments and hope that if your travels bri... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.