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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast I think they can do better
Breast fast not available on the 2nd day. even when it's there its limited.
Only good thing it was close to Levi Stadium. No room amenities such as shampoo, lotion. Closet shelf was broken
The floors were very dirty. Threw away our socks because they were so black and nasty. Food? Only 2 muffins, coffee, tea, & hot chocolate options. Shouldn’t be listed as breakfast included when it’s only snacks. No ice available. All kitchen items had to be requested, very inconvenient.
I booked this property 6 months in advance and upon arrival was informed that they “overbooked” and my reservation was bumped from a king to a queen in large part because I wasn’t paying the increased rate for the weekend now that the property new it was an event weekend. Was still charged my full rate, not the rate for what would have been a queen at the time of booking.
Never again We went for a concert at Levi stadium. Will never stay here at this location again. No ice machine, no blow dryers, no coffee makers in room. Made getting ready before concert inconvenient.
Moldy shower.
Business response:
Dear Yehoshua, We apologize that the bathroom condition during your stay did not meet our standards. We understand how disappointing it must have been. Our team has been made aware, so the area can be properly treated and inspected to prevent it from happening again. Thank you for bringing this to our attention and allowing us the opportunity to improve. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.