Extended Stay America - San Jose - Sunnyvale

ERIC 

on Expedia

9 years ago

quality demanded great front desk. room could be better. 

Tomoki 

on Expedia

9 years ago

Stayed 1 week It is near Freeway (R237) and convenient to go to mountain view. The compliment breakfast was too sweet for me. I bought bagels at Trader Joe's. But I am satisfied with the hotel. 

Anonymous 

on Expedia

9 years ago

The person who did check-in wasn't experienced in handling customers. We asked for few utensils but the representative refused to give us and explained that persons with less than a weeks stay don't get utensils. I was surprised to not even have a glass for drinking water. Tooth brush / paste were also missing in the room. 

David 

on Expedia

9 years ago

Hotel was Ok, but they double charged me. I spend over 2 hours on the phone to finally get resolved. 

Anonymous 

on Expedia

9 years ago

Hotel environment The office was closed after midnight, all the lights were off and we weren't sure if we went to the right hotel. For security reason, I can see why they locked the front door after midnight, it made me feel nervous when we checked in at midnight, I didn't feel safe at all. 

Tisa 

on Expedia

9 years ago

Mai, at the registration desk, was wonderful. 

Edward 

on Expedia

9 years ago

Nice clean rooms. Bed was not on an appropriate base and collapsed the first time I laid on it. I had to realign make-shift rails under bed.