Extended Stay America - San Rafael - Francisco Blvd. East

Business response:

Dear Jennifer L, We are sorry for the issues you had with our front desk. We take these reviews seriously, and our team will evaluate your feedback to ensure these concerns are not repeated. Thank you for your patience and understanding. We hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management 

Business response:

Thank you for being our guest and reviewing your hotel experience. It's so nice to know we meet your expectation. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon. 

Business response:

Thank you for choosing Extended Stay America for your recent accommodation. We are glad you enjoyed your stay, and we appreciate you taking the time to share your review with fellow travelers. We hope to see you again on your next visit to San Rafael. 

Business response:

Thank you for selecting Extended Stay America and sharing your review with fellow travelers. Our goal is to provide an exceptional experience to our guests, and we're glad you were satisfied with the service you received from our associates. We will share your compliments with the team to let them know their efforts are appreciated. We hope to be your hotel of choice anytime you visit San Rafael.