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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Please accept our apologies for not meeting your expectations during your visit. We hope you will consider giving us another chance to provide you with the hospitality you deserve.
Business response:
Thanks for staying with us.
Business response:
Thank you for choosing Extended Stay America for your recent accommodation. We are glad you enjoyed your stay, and we appreciate you taking the time to share your review with fellow travelers. We hope to see you again on your next visit to San Rafael.
When arriving and checking the front desk I felt like I was bothering them. Though after other visits he was friendlier. My room smelled like old food and arm pits. When I asked for another blanket I was told this is not “those other hotels” I understand this is an extended day. And will take as in consideration next time I visit.
Business response:
Dear laurie, We apologize for your negative experience during your stay. We aim to provide friendly and attentive service to all our guests, and we apologize if you felt otherwise during your check-in. We also apologize for the unpleasant odor in your room and any inconvenience it caused. Your feedback is valuable to us, and we will address the issues raised to ensure they are resolved. We appreciate your understanding of the extended stay concept, and we hope to have the opportunity to improve your experience on your next v... read more
Room is clean but area is industrial and near San Quentin prison
Business response:
Dear Pablo, Thank you for the review. We are pleased you enjoyed many aspects of your stay, especially the comfortable and well-maintained rooms. However, we apologize that our location did not meet your expectations. It was a pleasure having you as our guest, and we hope to have another opportunity to host you anytime you are in the area. We wish you all the best with your travels.Sincerely,Hotel Management
Charlene, at the front desk was very helpful with check-in and check-out.
Business response:
Awesome. Our team will be very happy to hear that. We do hope you come visit us again.
Very pleasant stay Very pleasant stay- had to wait a bit for our room to be ready, but it wasn't too inconvenient. However, shampoo in the bathroom would have been nice.
Business response:
Our apologies, but due to restrictions on plastic materials we can no longer place shampoo in the room. We always have it at the front desk by request.
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.