This profile has been claimed by the business owner or representative.
Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast. No pool. Why advertise there is breakfast when you only have granola bars? Say you have no breakfast and give granola or cookie for free - receive better score. Headboard on bed had somebody's handprints highly visible, so average cleaning of the rooms
Business response:
Dear anton, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
First off, hotel is right off the highway. Very noisey inside room. Conveniently located across the highway from San Quentin means for “interesting” hotel guests. Drive north on the 101 just a bit more and stay at another major chain.
Business response:
Dear Thomas, we hope you will accept our apologies for the noise disturbances you experienced outside the hotel. This concern should not have gone unaddressed, and we sincerely apologize for how much it affected your stay. Sincerely, Hotel Management
No utensils in kitchen, no coffee in room
The staff were mostly pleasant, almost robotic and not genuine, but they were ok. The coffee was not made each time we checked. It was either "being made", or not done yet. We ended up going to Starbucks...The rooms were clean and quiet, so that made up for the other things. I would stay here again. There really needs to be some policing of the pot and cigarette smokers on the 4th floor...
Business response:
Dear STACEY, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Sincerely, Hotel Management
The only thing that I did not appreciate, was the coffee not being made and running out. This is an easy fix! Especially on Mother's Day!
Business response:
Stacey, thank you for being our guest at Extended Stay America. We are happy to know your stay with us was enjoyable. We are sorry for the inconvenience you experienced with our breakfast service. We appreciate your feedback and will use it as a tool to improve our service going forward. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.