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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was pretty mediocre—not awful but definitely not welcoming either. Staff was hit or miss. One desk agent spent the entire process on a personal phone call barely speaking to me at all. The other desk agent was fairly friendly and helpful. The doors are incredibly loud opening and closing which is annoying when other guests coke back late at night/leave early in the morning.
Business response:
Dear Sarah, Thank you for taking the time to share your feedback about your recent stay. We're sorry we did not meet your expectations during your visit. We take guest feedback seriously and will address your concerns with our team to ensure a better experience for our future guests. We apologize for any inconvenience caused by the loud doors and will look into a solution to minimize the noise disturbance. We appreciate your feedback and hope to have the opportunity to serve you in the future better.Sincerely,Hotel Managemen... read more
The staff was friendly and attempted to predict my needs. However, in explaining that they were good at predicting the needs of guests, they insinuated that they felt guests were unaware of what they needed. They were well-meaning but should self-edit more. Just predict. Don't explain how and why you predict.
Business response:
Thank you for the feedback. We will relay this information to the team.
Business response:
Thank you for choosing Extended Stay America for your recent accommodation. We are glad you enjoyed your stay, and we appreciate you taking the time to share your review with fellow travelers. We hope to see you again on your next visit to San Rafael.
Will come again We got there around 4:15 PM and yet checkin had to be delayed by a few minutes because nobody knew if our room was cleaned yet. Staff was very friendly though. Room was clean. Even though it’s right on the highway, it’s quiet. And dogs are allowed.
Business response:
We aim to provide a seamless stay with exceptional services and accommodations for every guest. We will review your comments to see what went wrong and prevent future occurrences. We never intend to leave our guests with such an impression, and we hope you will revisit us so we can deliver the flawless hospitality you deserve.
Excellent service
Business response:
Thank you for selecting Extended Stay America and sharing your review with fellow travelers. Our goal is to provide an exceptional experience to our guests, and we're glad you were satisfied with the service you received from our associates. We will share your compliments with the team to let them know their efforts are appreciated. We hope to be your hotel of choice anytime you visit San Rafael.
Ok
Business response:
Dear Shola, Thank you for choosing Extended Stay America for your recent accommodation. We are glad you enjoyed your stay, and we appreciate you taking the time to share your review with fellow travelers. We hope to see you again on your next visit to San Rafael.Sincerely,Hotel Management
The staff was so kind and helpful. After the horrible experience at the Marin Wood Inn where I waa verbally assukated and threatened by the owner and front deak east indian men...I was totally traumatized..thei hotel the people where angels and the place was so cleam. Thank u I felt so safe.
Business response:
Dear Jacqueline, Thank you for sharing your experience, and we are pleased to hear that our staff provided you with kind and helpful service. We deeply regret the negative experience you had elsewhere, and we're glad we could provide you with a safe and comfortable environment during your stay with us at Extended Stay America. Your feedback is greatly appreciated, and we hope to continue exceeding your expectations in the future.Sincerely,Hotel Management
Business response:
It was a pleasure hosting your visit, and we hope you will stay with us again the next time you are in the area.
Stayed at this hotel because kitchen & pots n pans are included. Peter at front desk had better stuff to do than give service to guest. Peter didnt want to give me pots n pans so had to go buy my own at target.
Business response:
Dear Ricardo, Thank you for sharing your review and the details surrounding your recent stay. We regret that our staff did not promptly respond to your requests and apologize for the frustration this caused. We appreciate you bringing these issues to our attention, and we will address this right away. Our team's priority is exceptional service to our guests, so we are very disappointed this was not your experience. We hope you will give us another chance to show how much we appreciate having you as our guest. Sincerely,Hotel... read more
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.