Extended Stay America - San Ramon - Bishop Ranch - East

Lazarit 

on Expedia

3 years ago

Nothing 

Ashante 

on Expedia

3 years ago

Deceptively Unclean Bait and Switch I was put into a disabled accessible room I did not request. It was far from elevators at the back of the hotel. It was not cleaned before I came in and had the smell of fresh feces and body odor. There was still feces under the toilet lid. I had to buy my own cleaning supplies and spent 3 hrs cleaning dirt from the shower and toilet and the countertops were filthy. The place smelled like perfume was sprayed to cover the filth. I had to double my masks to account for the possible germs and... read more

Darnell 

on Expedia

3 years ago

They did not have our reservation upon arrival AND gave us an occupied room 

Anonymous 

on Expedia

3 years ago

No water pressure and too noisy The shower had no water pressure and drizzled out the shower head. The toilet was low flow so you had to flush it multiple times after using it. I was on the first floor and when the people above us walked around, it sounded like they were in the room with us. 

Mia 

on Expedia

3 years ago

I stayed here in numerous times and had no problems when staying on the second or third floor which is any convenient to bring all your bags up or down when departing. So I decided to stay on the first floor when I immediately checked in the whole staff and everyone was in the hallway and they put me right in front of the trash room in 114. There were no utensils or cups or anything I had to go to the front desk a second time to ask for that. And then when I asked for late check out because it was noisy between 4:00 to 6:00 ... read more

Frank 

on Expedia

3 years ago

I don’t know know how this was billed to me