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Extended Stay America - San Ramon - Bishop Ranch - East
- Hotels
- San Ramon, CA
About this business
Location details
2100 Camino Ramon, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The pillows didn't smell clean. They had a smell of oily hair.
Business response:
Dear Nancy, Thank you for sharing your experience. We're glad to hear that overall your stay was pleasant, and we appreciate your kind words about Extended Stay America. However, we sincerely apologize for the condition of the pillows. Cleanliness and comfort are top priorities, and your comment has been shared with our housekeeping team to ensure all linens are thoroughly inspected and refreshed before each guest’s arrival. Your feedback helps us improve, and we hope to welcome you back for an even better stay. Sincerely, H... read more
Room was fine for one night stay. From was dark. Remote was missing. Bathroom was a little dirty. (Sink had stuff in it)
Business response:
Dear Penelope, Thank you for your feedback. We’re glad to hear the room met your needs. However, we’re sorry to learn about the issues you encountered. They do not reflect the standards we strive to provide. Your comments have been shared with our housekeeping and maintenance teams to ensure these details are addressed promptly. We appreciate your patience and look forward to offering a more comfortable and seamless experience in the future at Extended Stay America. Sincerely, Hotel Management
GET AN EXTERMINATOR! There were a few tiny ants here and there when I arrived. Annoying but not alarming. I left some closed bags of snacks on the counter. The next morning there were hundreds of sugar ants swarming all over them. They had to be thrown away. There are kitchen appliances, but that’s it. No cookware, no plates or glasses, no flatware. Nada. Apparently you pay extra for that. Fortunately I had some chopsticks with me and could eat my frozen dinner. It’s okay otherwise. But unless these things are corrected I wo... read more
All I can say is ANTS. Ants everywhere. Even my neighbors had the same issue. Can’t leave food out for a second because the ants will literally appear. All staff can do is wipe them away.
I had an emergency was unable to make it to the reservation and was still charged
Business response:
Dear Karoly, Thank you for sharing your feedback. We understand that emergencies can be challenging, and we regret that you were unable to fulfill your reservation. While our policy requires advance cancellations to avoid charges, we appreciate you bringing this to our attention. Your feedback is valuable, and we will review it with our team. We hope to welcome you back under better circumstances in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - East
How is Extended Stay America - San Ramon - Bishop Ranch - East rated?
Extended Stay America - San Ramon - Bishop Ranch - East has a 4 star rating with 1,554 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - East open?
Extended Stay America - San Ramon - Bishop Ranch - East is open now. It will close tomorrow at 12:00 a.m.