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Extended Stay America - San Ramon - Bishop Ranch - East
- Hotels
- San Ramon, CA
About this business
Location details
2100 Camino Ramon, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was clean and staff was nice. There was some problems trying to get ahold of the property prior to our arrival. The staff also did not mention changes that may occur when we had to change to an ADA room. We booked a King Suite and called to get a ADA room. When arrived at the room it was a Queen bed and the ADA room was the farthest room from the Elevators. When we talked to the staff about this they stated that all the ADA rooms are Queens and they have them the located a the end of the hotel because it is less... read more
Business response:
Dear Jeanette, Thank you for your feedback. We're glad you found our property clean and our staff friendly. However, we apologize for any inconvenience you experienced while trying to reach us before your arrival and for the miscommunication regarding the room change to an ADA room. We understand your challenges with the room location, especially with accessibility needs. Your comments are valuable; we'll use them to improve our services. We hope to provide you with a better experience in the future.Sincerely,Hotel Managemen... read more
The overall rating of this property is terrible! The beds were so dirty, had some hair inside the sheets! The front desk staff, Dee, was very helpful. She was the only thing that made the experience okay.
Business response:
Dear Amor, Thank you for taking the time to share feedback about your recent stay. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We have discussed this appropriately with our housekeeping staff, and steps are being taken to ensure this is not repeated. On the positive side, we are delighted to receive your positive feedback about our front desk staff, Dee, for her exceptional... read more
Smell really bad and strong , Breakfast not good
Business response:
Dear Lesly, Thank you for sharing feedback. We know a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We also apologize for not meeting your expectations with our complimentary breakfast. We value your comments as we continually strive to improve our guest experience. We look forward to hosting you again the next time you are in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - East
How is Extended Stay America - San Ramon - Bishop Ranch - East rated?
Extended Stay America - San Ramon - Bishop Ranch - East has a 4 star rating with 1,554 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - East open?
Extended Stay America - San Ramon - Bishop Ranch - East is open now. It will close tomorrow at 12:00 a.m.