Extended Stay America - San Ramon - Bishop Ranch - West

jane 

on Expedia

12 years ago

ok but lacking since i'd never stayed at an extended stay before, i guess i was under the impression it was like any other hotel with maid service and such...it was not...the bed was very uncomfortable and there was virtually no water pressure in the shower...when my son and daughter-in-law came in early and wanted to get their room for an extra nite they were told by the clerk that she didn't know how to do that and all she could do was fold laundry...very disappointing...they ended up sleeping on the floor of my room...i w... read more

K 

on Expedia

12 years ago

Not a positive experience. Check in was supposed to be at 3:00pm, couldn't get in until after 4pm. Then found the garbages hadn't been dumped and there were no wash cloths or hand towels. The response, "yeah, we're kinda backed up on cleaning." And to top it all off, could not lock the door from the outside! Had to pull up the door to get it to latch on the inside. Almost stepped in dog droppings in the parking lot. Overall, maintenance leaves A LOT to be desired! 

Laura 

on Expedia

12 years ago

Good location. The curtain in the room didn't close all the way. They told me they will send someone to fix it, but they never did. The counter around the bathroom sink had soap marks left by the previous guest, so that tells me that they barely cleaned the room. No toiletries and when I asked for shampoo they told me they ran out. Heard another guest complain about something in her room and the answer was the housekeeping personel had an emergency, so they were short of people. 

realfoodmike 

on Expedia

12 years ago

Not happy Not great. Arrived late with a reservation for a king non smoking room and was given a studio double smoking room. When I complained was told it was the only room they had left. They said my reservation did not specify non smoking or king. After complaining again and showing him my confirmation I will say the young man finally made an effort to find me a room at another property. 

Kristie 

on Expedia

12 years ago

Worse customer service ever The customer service is horrible. The manager was ridiculously rude. The guy that eventually helped us an hour and a half later charged my card three times, which was refunded 3 days later. The hotel is a good location and clean but beds are rock hard and rooms are cramped and tiny. 

Anonymous 

on Expedia

12 years ago

Horrible It was traumatic. They assigned me a room which was already occupied by someone else. I checked in late. First the key didn't work. Then when it worked I walked in to this room with someone sleeping and they literally shouted at me to get out of the room. BAD SERVICE ! 

MM 

on Expedia

12 years ago

Poor quality of room Not what I paid for! The first room had a toilet that was used by someone, but not flushed....reason there was no water. The second room that was allotted had no running water in the shower...forget hot or cold, there was no water. I just decided to skip shower and get out first thing in the morning and left at 6am the next day! 

Anonymous 

on Expedia

12 years ago

location too noisy (close to freeway); poorly equipped with towels, dish soap; trash on outside of building; slow service at front desk 

Jason 

on Expedia

12 years ago

Less than you need This hotel is called a suite but it leaves you wishing you had stayed elsewhere. For the most part the room was clean. It had new flooring. The blood splatter on the wall in the bathroom was gross (not a lot, but enough). There was no ice machine. There were no plates but we had 2 forks, spoons, knives, 1 spatula, 1 slotted spoon, and 1 colander. We called the office and requested plates. Still haven't gotten them. The only trash can was found under the bathroom sink. There were no shampoo, conditioner, or... read more