This profile has been claimed by the business owner or representative.
Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean more The clean only on Wednesdays. Our stay was from Wednesday to Tuesday. We stayed in a dirty room for a whole week. You have to take your old towels down and they hand you a few more.
Business response:
I appreciate you bringing your experience to our attention. Please accept our apologies that we failed to clarify our housekeeping services during check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, we will work to ensure that we are clearly communicating our amenities during guest arrivals. I really appreciate you bringing this to our attention. We hope that you will give us the oppor... read more
Only room I could get was smoking room. It smelled as if it had never ever ever been aired out or cleaned. Spent $20 on Febreeze, plug ins, etc. only helped for short bits of time. Some of the guests seemed shady. Was not a good experience.
I can't even... Room was really gross. Reeked unpleasant smells.
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you experienced. To uphold our company’s high standards, I am meeting with our housekeeping staff to ensure that each guest has a clean and comfortable room during their stay. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Gave me 'smoking room' instead of non-smoking I booked a room through expedia. When i reached the hotel they said i booked a 'smoking room' - even though i didn't and when i looked at my itinerary it said 'requested non-smoking room.; The hotel didn't have any non-smoking room left. so i took it the only option they were offering me which was a smelly smoking room. It was so terribly smelly that i could not sleep whole night. Next day i had to do laundry to all the clothes that i had. I showered 2 times to get the smell out ... read more
Locked out due to check in error by hotel staff Locked out due to check in error by hotel staff on the second night of two-night stay. Was originally advised it was Expedia's error but later learned after spending an hour and a half on the phone with Expedia that it was indeed Extended Stay America San Ramon's error. Apparently, Enrique who had checked me in the next morning (I was a late arrival due to plane delay), that he only booked me for one (the first night) versus the entire two-night stay. It was a tiring process af... read more
It was ok. No ice machine, out of blow dryers and non-smoking rooms... Room was clean and comfortable but smelt like smoke all the next day. It was a safe place to sleep so at the end of the day it was ok. Will not be my first choice in the feature and I will spend the money for the nicer hotels.
Trying to forget What a dump. Standing water on the bathroom floor when I arrived. Warped floor from repeated soakings. Shower curtain bar barely attached to walls, causing curtain to open, allowing water to escape. You would expect at least a cup or glass, but the only service items in the room were two ice trays (empty) in the freezer.
Business response:
Thank you for taking the time to write a review of your stay. The situation you described regarding the cleanliness issues in your room are truly regrettable. We are very sorry for your experience. To prevent this from happening again, my team has fixed the issue with the shower bar. I also apologize that you were not informed of our new dishware policy upon check-in. We no longer keep dishes in guest rooms for sanitary purposes; however, these items are available upon request at the front desk. Moving forward I will make su... read more
Not what I had expected Booked a non smoking room but when I arrived to check in there were none available. Got a smoking room with king bed. There was food left in microwave. Discription of hotel says full kitchen and hairdryer. If you need any dishes or hair dryer you have to go to front desk and request. For 110 a night I expected at least what description says. Should have just stayed somewhere else of a little more money...... I do have to say though that all the employe were very nice.
Business response:
I appreciate you bringing your experience to our attention. We appreciate the kind comments about our staff; however, we apologize that you experienced cleanliness issues and that we were unable to honor your requested room preference. Hairdryers and kitchen utensils are available at the front desk upon request as per company policy. To make sure this doesn't happen again, I will meet with my staff to make sure our hotel policies are communicated clearly. I will also make sure arrival rooms are inspected before guest check-i... read more
Book elsewhere. Creepy bugs crawling across the floor. A mans pants and socks in a drawer. No hair dryer, no coffee pot. A kitchenette is a great idea and motivation for booking this hotel located in a convenient area of town for company events, but if you have to run to the lobby to get a cup of coffee and a hair dryer in the morning to get ready for a work event, it pretty much takes away the convenience of the kitchenette.
Business response:
I appreciate you bringing your experience to our attention. The pants and socks in the drawer you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am working with my housekeeping staff to review our inspection procedures so that this does not happen again. As well, I am sorry to read that our dish delivery program did not meet your expectations. I will be working with my staff to make this process more convenient for our guests. Thank you for sharing your experience wi... read more
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,043 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.